Requirements

A University degree from any related field is preferred.

3+ years of experience in banking or microfinance operations directly dealing with delinquent clients and other problem-solving situations.

Apt in negotiating and persuading

Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects

Excellent collaborator with internal teams

Excellent great communication skills, both oral and written, and reporting

Good grammar, spelling, and punctuation

Proficiency in Excel

Must have completed the mandatory NYSC program or have an exemption letter.

Key responsibilities :

Handle recovery jobs assigned by visiting defaulters in their physical locations and convincing defaulting borrowers to make payments in line with their loan agreement

Ability to investigate customer reasons / excuses to verify accuracy and gather evidence.

Collaborate effectively with our internal teams and external collection agencies.

Ability to follow up on pending payment agreements with default clients and reach negotiated agreements with them.

Identify challenges in your own portfolio and discuss them with your manager and leadership, for a concerted effort toward debt recovery.

Analyze the portfolio to identify risky segments, and determine the trends / root causes of default.

Preparation of reports, providing insights based on data analysis and identification of patterns within your assigned customer portfolio

Regularly review the communication in use in order to achieve efficiency and effectiveness.