customer service engineer
Ricoh Integrated Services
Lagos, Lagos, Nigeria
4d ago
source : Fidanto

Description br Customer Service Engineers understand the comprehensive and technical information about the particular services and products offered by their company They may have both product service and development responsibilities The earning potential of a Customer Service Engineer is very attractive They are well compensated in both remuneration and benefits package for their expertise and knowledge as their performance directly impacts the company s profit margin br br Responsibilities br Answering customer calls br Resolving client issues br Preparing documentation br Testing equipment br Training customers br Assisting maintenance technicians br Visiting client locations br Providing feedback on product development br br Skills br Resolving client problems and relating to customers br Monitoring customer accounts br Time management especially to meet deadlines br Using computer applications br Managing projects br Presenting information br Being self motivated br Planning and multitasking br Taking direction br Interpersonal communication br Networking br Qualification br Customer Service Engineers are required to pursue an Engineering or Computer Science Degree These courses will equip them with the technical expertise and understanding to successfully perform their duties The higher the Degree the more opportunity for professional advancement a Customer Service Engineer will receive Engineers should continuously upgrade their qualifications completing industry certifications

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