Front Office Executives
Sunrose Consulting
Lagos, Nigeria
2d ago

Our client is a sophisticated luxury hotel situated in the business district of Lagos, yet removed enough to be considered a family-friendly hotel.

The hotel prides itself with its state of the art facilities, swimming pool, gym, restaurant and bar, and conference and banqueting facilities whilst offering the best in modern comfort and luxury.

To consistently maintain top-class service delivery, the .

  • Read all Our client is a sophisticated luxury hotel situated in the business district of Lagos, yet removed enough to be considered a family-friendly hotel.
  • The hotel prides itself with its state of the art facilities, swimming pool, gym, restaurant and bar, and conference and banqueting facilities whilst offering the best in modern comfort and luxury.

    To consistently maintain top-class service delivery, the hotel is now seeking to recruit outstanding individuals.

    Reporting to the Front Office Manager, you will provide a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction.

    You will respond courteously to guests’ requests, play a part in the general running of the reception desk and maintain a smooth room bookings service.

    MAIN TASKS AND RESPONSIBILITIES To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

    To build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.

    To deal with guests’ requests to ensure a comfortable and pleasant stay.

    To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

    To be responsible for accurate and efficient accounts and guest billing processes.

    To ensure the hotel reception area is kept clean and tidy at all times.

    To undertake general office duties, including correspondence, emails, filing and switchboard To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

    To ensure that all reservations and cancellations are processed efficiently.

    To keep up to date with room prices and special offers to provide accurate information to guests.

    To report any maintenance, breakage or cleanliness problems to the relevant manager.

    Degree qualified, you must have a minimum of 1 year customer service experience.

    You must have a friendly and welcoming approach.

    You must have high standards of dress and presentation.

    Ability to remain calm during difficult situations or in a very busy environment is essential.

    You must have the ability to work unsupervised and possess excellent interpersonal skills, including a pleasant telephone manner.

    Good administrative and team working are required.

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