Test Division Summary
On-board new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing customers and monitor borrowing customers(including LSETF).
Improve customer experience by proactively engaging the customer via telephone / email for more pocket share and to manage and optimize value from a portfolio of SME customers.
Key Responsibilities / Accountabilities
Promote and proactively sell the Bank’s products, solutions and services via the telephone to meet the financial needs of small and medium business customers.
Mine existing customer data to identify expansion and / or additional business opportunities.
On board new customers Day 1 welcome call and Day 30 follow up call
Dormant / Inactive account reactivation
Cheque confirmation, excess / covenant breaches and Pre-NPLs / stressed account monitoring
Ensure KYC documentation, BVN and regulatory compliance and control are adhered to
Providing a central (information / query handling) service point for SME customers
Ensure all queries from existing and potential customers are effectively and promptly resolved.
Promote and sell a range of appropriate products and solutions that meet the financial needs of small and medium business customers
Cross-sell additional products & services to existing customers (during re-active telephone conversations).
Identify sales leads for associate company stakeholders e.g. Vehicle and Asset Finance; Electronic Banking; Trade; Global Markets; etc
Preferred Qualification and Experience
First Degree in any relevant discipline.
Min 2 years of Business Banking Sales experience
0 1 Year experience call center experience may be added advantage
Minimum of 2 years relevant experience in Banking preferably in relationship / transactional banking.
Business Assistant experience to the Business Manager is ideal.
This experience provides an understanding of how to interact with and sell to personal banking customers, as well as how the principles of scored lending are applied in practice.
Experience in Credit origination.
Previous experience running a small business.