Kwik Delivery is Recruiting For Customer Experience Officer
Kwik Delivery
Lagos, NG
5d ago
source : Mrjobsnaija

More Information

  • Address : Lagos
  • About Kwik Delivery’s Job offer

    Job title : Customer Experience Officer

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  • Who You Are

  • You must be a keen note-taker who is adaptable and optimistic. An excellent communicator and great work ethics.
  • A good listener, very attentive and a fast learner that is knowledgeable about the company’s products.
  • You must have the capability to work under pressure, being resolutive and self-motivated. You know the city like the palm of your hand and have strong GPS orientation.
  • You are tech savvy and have feel comfortable using technology on a daily basis.
  • You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.
  • What You’ll Do

  • Control live operations and make them work efficiently at all times
  • Responsible of making every order be delivered in excellent conditions
  • Control thousands of movement / transactions per day
  • Answers customer inquiries via phone, email and in person
  • Updates customers record in the system, including notes about interactions
  • Creates and maintains reports about customer’s interactions
  • Develops a rapport with customers
  • Encourages customers to complete surveys
  • Make recommendations to management to improve customer experience
  • What You’ll Bring

  • BA / BSc degree or equivalent practical experience.
  • 2+ years of customer service experience managing orders fulfilment and delivery operations to ensure on-time delivery
  • Experience in customer service and communication skills.
  • Ease of use of Microsoft Office and a variety of tech platforms
  • Life at Africa Delivery Technologies

  • Join a diverse, passionate & driven team of all backgrounds
  • Casual work environment
  • Comprehensive health benefits to fit your needs
  • Competitive salary
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