Collections Team Lead
Maryland, Lagos, NG
20h ago

Collections Team Lead

About Umba

Our mission is to make banking free across Africa, empowering our customers to control their financial lives by ensuring financial services are affordable, efficient, and widely available.

We are pursuing a once-in-a-generation opportunity to revolutionize financial services in Africa-lowering the cost and increasing the reach of banking while serving the next billion mobile consumers that are coming online

We are passionately customer-centric, delivering mobile banking with an exceptional user experience.  We leverage advanced machine learning to allow us to create intelligent, affordable financial products for emerging markets where credit is not widely available

Headquartered in San Francisco, and growing rapidly in Mexico, Nigeria, and Kenya-Umba launched in the Nigerian market and is expanding quickly into additional markets. We offer a broad range of digital banking products to our customers through Android and iOS apps and have a culture of exceeding customer expectations which have generated explosive growth.

We are looking for exceptional talent but also for people that share our vision, drive, and sense of mission.   Come join us to build the biggest and most loved neo-bank in Africa.

Job Description:

● Responsible for the overall collections and recoveries activities ● Improve and optimize collections and recoveries strategies ● Performance management of collections agent’s productivity and effectiveness ● Daily supervision of the collections contact and outbound dialling strategies ● Achieve assigned collections targets to contribute to organization’s financial performance ● Responsible for the recruitment and ongoing development of collections agents ● Regular reporting on agent, strategy and portfolio performance ● Responsible for resolving escalations and working with other departments to solve problems ● Provide feedback on collection activities and trends for credit policy changes


● Minimum 5+ years in a similar position ● Must have hands-on experience in Credit Collection and Recoveries in a financial institution ● Working knowledge of call center diallers and collections systems ● Understanding of relevant CBN policies and guidelines ● Experience in developing high performing teams ● Ideally has experience of/with a digital lender/bank

● Excellent communication and negotiation skills ● Highly organized and clear leadership skills ● Passionate about solving problems and delivering results ● A good understanding of risk, credit policies and procedures ● Strong analytical skills


Lagos, Nigeria.

Umba is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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