Job ID 22
Department Enterprise Service Management
Function : Technical Support
Reporting to : Team Lead, Enterprise Service Management,
Work Schedule : Shift
Travel Frequency : Seldom
Purpose of the Job
Provide first level off-site technical support for all ipNX services : Voice, Data connectivity, Internet services, WiMAX services etc.
To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
Excellent business communication skills both verbal and written.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations