Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.
We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.
Position Purpose & Summary
To lead Customer Service Operations in related Region.
40% Order / Contract and Operation Management
Customer orders / changes / cancellations to be managed in accordance with the procedures.
In case of lack of stock and product allocations of customer orders ordination should be done with production planning / demand planners / customer service in different BUs / Account Managers
Ensure that the customer database and logistics blocks are consistent and up-to-date with different BUs
To ensure that the accumulated customer orders that have not been shipped on time can be resolved within the framework of FIBI Operations Department responsibilities.
Follow-up / support customer contracts backlogs in the system every 2 weeks with sending a mail to all Account Managers / Sales Managers
Monitoring and reporting of the goods and import costs on a regular basis and monitoring the reporting of nonconformities to the relevant units immediately
30% Customer Management
Measurement and continuous improvement of performance with KPIs
Owning and improving the customer complaints management process
Leading the implementation of innovations and developments in the department's business and processes
Responsibility for entering, processing and monitoring of complaints in a timely and complete manner
To take all necessary measures and actions in order to have a high degree of relevance to the department in periodic customer satisfaction surveys.
30% Strategy and Planning
Keeping the Department Process flow charts and procedures up-to-date
Play an active role in the development of systems and tools used
Development of good practices with alternative ways to increase efficiency of import logistics
To support forecasting file to be filled by Account Managers / Sales Managers on time monthly.
A graduate of Business Administration, Economics, Engineering, International Relations, Foreign Trade or related fields.
At least 3-4 years work experience in the relevant field
Detailed information about import, customs rules, foreign trade, banking legislation and sea / land transport
Having good English & mother language (speaking & writing)
Cost calculation information and analytical perspective
Be aware of changing regulations and constantly update and improve in their field
In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.
We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
Interested? Then make sure to send us your CV and cover letter in English today.
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Supply Chain Management