Nigeria Customer Service Specialist
Coral Hospitality
Lagos LA NG
5d ago

Cargill provides food, agriculture, financial and industrial products and services to the world. Together with farmers, customers, governments and communities, we help people thrive by applying our insights and over 150 years of experience.

We have 160,000 employees in 70 countries who are committed to feeding the world in a responsible way, reducing environmental impact and improving the communities where we live and work.

Description

Position Purpose & Summary

To lead Customer Service Operations in related Region.

Principal Accountabilities

40% Order / Contract and Operation Management

  • Customer orders / changes / cancellations to be managed in accordance with the procedures.
  • In case of lack of stock and product allocations of customer orders ordination should be done with production planning / demand planners / customer service in different BUs / Account Managers
  • Ensure that the customer database and logistics blocks are consistent and up-to-date with different BUs
  • To ensure that the accumulated customer orders that have not been shipped on time can be resolved within the framework of FIBI Operations Department responsibilities.
  • Follow-up / support customer contracts backlogs in the system every 2 weeks with sending a mail to all Account Managers / Sales Managers
  • Monitoring and reporting of the goods and import costs on a regular basis and monitoring the reporting of nonconformities to the relevant units immediately
  • 30% Customer Management

  • Measurement and continuous improvement of performance with KPIs
  • Owning and improving the customer complaints management process
  • Leading the implementation of innovations and developments in the department's business and processes
  • Responsibility for entering, processing and monitoring of complaints in a timely and complete manner
  • To take all necessary measures and actions in order to have a high degree of relevance to the department in periodic customer satisfaction surveys.
  • 30% Strategy and Planning

  • Keeping the Department Process flow charts and procedures up-to-date
  • Play an active role in the development of systems and tools used
  • Development of good practices with alternative ways to increase efficiency of import logistics
  • To support forecasting file to be filled by Account Managers / Sales Managers on time monthly.
  • Required Qualifications

  • A graduate of Business Administration, Economics, Engineering, International Relations, Foreign Trade or related fields.
  • At least 3-4 years work experience in the relevant field
  • Detailed information about import, customs rules, foreign trade, banking legislation and sea / land transport
  • Preferred Qualifications

  • Having good English & mother language (speaking & writing)
  • Strong communication
  • Cost calculation information and analytical perspective
  • Be aware of changing regulations and constantly update and improve in their field
  • Our Offer

    In return for your expertise and commitment, we will provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents.

    We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

    Interested? Then make sure to send us your CV and cover letter in English today.

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