Country Manager
African Bagg Recruitmen
6d ago

A leading designer and manufacturer of diesel engines ranging from 55 to 2,700 horsepower and the world’s largest producer of diesel engines above 200 horsepower, is looking for a dedicated individual to lead day-

to-day service delivery activities and support growth initiatives of our Shared Services organization, The company Business Services Africa.

This candidate will have day-to-day shared services responsibilities to support new country and / or new The company consolidated businesses in Africa including the organizational objectives of The company Inc.

He or she will serve as a single point of contact for The company in Nigeria for all services provided. Among other assignments that may be agreed upon from time to time, this candidate will be responsible for :

i) strategic alignment of business services with all company Africa market activities,

ii) development, implementation and support of agreed upon local market service solutions consistent with global policies, processes and technology requirements, and (iii) day-

to-day service delivery and accountability for all Africa activities.

This candidate will have direct responsibility for business services programs and activities that support Africa and the company’s Africa country business objectives, for building stakeholder relationships, improving individual and organizational effectiveness and enhancing customer support services.

The preferred candidate will have :

A minimum 5 years of progressive work experience with a degree and / or diploma equivalent to a Bachelors degree in a relevant or related field (Finance / Accounting, Human Resources, Information Technology).

The candidate will be responsible for ensuring the business service Finance processing hub receives all necessary supporting documentation in order to complete transactions and will liaise with the business and the Finance Service Line managers regarding service delivery issues, practical challenges and provide suggestions for improvement.

The ideal candidate will have general human resources experience and an understanding of benefits processes, payroll, employee engagement and the management of IT infrastructure will be a plus.

The ideal candidate should have a take-charge customer service oriented style, be hands on, a problem solver, have superb people skills and thrive in a dynamic, fast-

paced diverse entrepreneurial environment.

Experience including the management and improvement upon service level agreements is a plus. Prior shared / customer service experience and practical exposure to Six Sigma or related process improvement disciplines are desired.

This individual must have an understanding or ability to understand the different dynamics, cultural values, and practices of the country / countries in which they are responsible.

Key Responsibilities : 1. Leadership

1. Leadership

  • Strategic Thinking Understands and conveys to others the long term and big picture in which specific and more immediate tasks are being pursued.
  • The ability to plan and manage seemingly discrete efforts so that they complement and support one another to accomplish a larger goal.

    Has an understanding of systems and process management and integration.

  • Project Management Plans, organizes and manages others in pursuit of project completion. Ability to establish a clear and logical course of action with others based on appropriate, challenging, and attainable customer-
  • focused goals. Ability to help others manage multiple demands through the appropriate allocation of resources, time, and effort.

    The ability to promote and facilitate collaboration, synergy, mutual trust, and accountability.

    2. Quality

  • Managing Work Experience in establishing a logical course of action for self and / or others to accomplish specific goals.
  • Ability to plan sequenced tasks and assignments with appropriate allocation of resources.

  • Assessment / Measurement Assesses systems and processes through various methods such as surveys, direct feedback, and quality measurement tools.
  • Sets meaningful measurements that are connected to customer value, measures progress toward goals and performance over time.

  • Business Process Understanding Understands applicable processes and how they flow. Ability to map processes looks at an organization horizontally, analyse the elements of a process, see opportunities for integration, and improve performance for the customer.
  • Continuous Improvement Uses tools, steps and team involvement techniques which have been shared across the The company organization in our pursuit of continuous improvement.
  • Multi-National Knowledge Understands or has the ability to learn the different dynamics, cultural values, and practices of the countries in which we do business.
  • Organizational Knowledge Knows the structure, functions, and relationships of the various parts of the company.
  • 3. Team Work

  • Integrity Earns the trust of others through consistency of actions with stated values and commitments. Has a willingness to take responsibility for one’s own actions.
  • Listening Establishes a clear and complete understanding of another’s position and point of view through an active process of questioning, clarifying, and summarizing.
  • Collaboration Develops and implements clear processes to ensure alignment and collaboration with colleagues located in other countries / regions.
  • Skills : Functional / Technical

    Functional / Technical

  • Has the knowledge of commonly used concepts, practices, procedures and technologies within a shared / customer service business structure
  • Proven experience in uniform process integration on a global platform
  • Understand local laws, regulations, labor practices, etc.
  • Quality / Improvement

  • Proven project management and ability to prioritize
  • Ability to implement change
  • Ability to manage multiple projects
  • Ability to understand customer requirements and communicate customer needs
  • Responsible for communicating progress and metrics with Corporate Leaders,
  • Regional Shared / Customer Service organizations, and local customers
  • Collaboration

  • Ability to work cross functionally with a variety of internal and external customers
  • From all organizations represented within their respected country / region.
  • Including but not limited to Suppliers of Services, Business Unit Leaders, Shared / Customer Service Directors and representatives from multiple business groups and cultures
  • Strong cross functional communication skills
  • Conflict Resolution and Problem Solving
  • Strong customer orientation
  • Superior written and verbal communication skills
  • Presentation Skills

    Provide leadership for country and / or regional shared / customer services decisions in collaboration with continental Service Line Leaders

    Administrative tasks as required

    Drives commonality across functions (measures, financials, etc).

    Part of country / regional business team

    Drive overall cost reduction

    Up to 15% Travel Possible (Country and International)

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