Order Handling Team in the Middle East is looking for an experienced Order Handler to be based in our office in Al Quoz, Dubai.
The mission of an Order Handler is to provide a superior experience to our customers by successfully managing the end to end customer orders.
The role will be responsible for execution of the orders right from placing orders with our supply centre through the product delivery to invoicing.
The role includes other functions like expediting, engaging with the customer & logistics partners, preparing documentation for LC, Certificate of Origin, legalization, internal administration, payment follow up etc.
The candidate will achieve his / her objectives based on profound experience in logistics, customer service and planning & organization.
The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.
Key Responsibilities & Objectives :
Ordering : Verification of commercial terms and conditions in the offer, customer P.O, handover etc. Ensure orders are booked with the required documents and approvals as per company guidelines.
Use multiple web-based order & design tools to process orders. Communicate with factory and the customer on confirmation & updates on the delivery.
Expediting : Coordination of orders with factories / suppliers to ensure committed delivery dates. Communicate with the customer on giving updates.
Timely escalation and resolution of issues arising during order handling processes. Proactive planning of logistics like pre-
booking, preparation of documents etc.
Delivery : Confirmation of the shipping arrangements, coordination with freight forwarders to arrange shipments from factories worldwide in compliance with country regulations, prepare documentation, maintain records and coordinate logistics for international air, sea and land freight transactions, co-
ordinate with the customer for a smooth delivery. Manage the logistics documentation and other commercial documentation including LC and guarantees.
Invoicing : Collect & verify the supplier invoices, manage the post delivery commitments on documentation external and internal.
Issue Customer invoices with needed documents. Validate shipment terms of Letter of Credit to ensure seem less transaction including all documentation required.
Develop intra organizational network to ensure smooth and timely execution of Customer orders
Post-delivery logistics claim management
Keeping accurate order data in ERP system
Close communication with Customers
Respond to a variety of inquiries from internal & external Customers regarding product availability, cost, lead time, transportation and delivery
Solve problems; provide reliable / dependable information to other departments to assist them in supporting Customers requirements Work Place & Hierarchy The position is based in Dubai and reports to the Deputy Order Handling Manager The position is on local contract with all provisions governed by the Local UAE Labour Law.
Candidate Profile (Personal) :
University Degree or equivalent
5 years+ Logistic experience with forwarding company handling air, sea and land freight shipments
Effective and professional communication with Customers
Strong commercial & Incoterms knowledge
Basic understanding of accounting principles
Proven experience in handling LCs independently
Elaborate solutions for complex orders, projects and shipments
Ability to work on own initiative, handle high volume of orders and manage multiple tasks simultaneously
Ability to withstand high pressure situations and time sensitive deliveries in line with the Customer requirements and Company’s guidelines
Strong Customer service orientation
Ability to prioritize, work independently and as a part of the team
Excellent communication in English and interpersonal skills; ability to express ideas clearly both in written and verbal formats
Strong attention to detail and follow-up skillset
Strong working knowledge of Microsoft Office Excel as well as Word & Outlook
Previous experience with ERP system (SCALA is a plus)If you consider yourself qualified for the position and are interested in applying, please arrange to send your curriculum vitae to Jean Batmanian, at jean.
batmanian alfalaval.com not later than 14 November 2019