Retail Store Manager / Customer Service Recruitment at Ukeccy Solution
Ukeccy Solution
Lagos, Nigeria
6d ago
source : Jobgurus

Retail Store Manager / Customer Service Recruitment at Ukeccy Solution

Ukeccy Solution - Our client, Lady Bibaa Fashion brand, dedicated to making women standout as Lady Bosses in a classy and unique way, is recruiting suitable candidates to fill the position below :

Job Position : Retail Store Manager / Customer Service

Job Location : Lekki, Lagos

Employment Type : Full Time

Description

  • We are looking for a Store manager to provide excellent service and meet sales quotas for our business.
  • Candidates with strong communication skills who can make customers feel welcome in our store will stand out.
  • You will help identify client needs, present and answer questions about our products and services and recommend solutions.
  • A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.
  • Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
  • Responsibilities

  • Greet and direct customers
  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Listen to customers’ questions and concerns and provide answers or responses
  • Ensure high levels of customers satisfaction through excellent customer service (especially during peak times)
  • Complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, profits etc
  • Propose innovative ideas to increase market share
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Listen to customers’ questions and concerns and provide answers or responses
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products and Provide information about products and services
  • Ensure racks are fully stocked.
  • Provide excellent customer service (especially during peak times)
  • Take orders, calculate charges, and process billing or payments
  • Review customer accounts and make changes, if necessary
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Inform customers about discounts and special offers
  • Provide customer feedback to your manager
  • Stay up-to-date with new products / services
  • Requirements

  • Bachelor's Degree / HND / OND in Marketing or related field is a plus.
  • High school degree.
  • Experience : 2 - 4 years
  • Proven work experience as a Customer Success Representative, Sales Associate or similar role
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Track record of achieving sales quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts / weekends.
  • Must be living in Lekki environs.
  • Preferably a female.
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