Group Head - IT Infrastructure
Karmaa Solutions
Lagos, Nigeria
6d ago
source :

Experience : 20+ years

Qualification : BSc / MSc / MCA / MBA / MIS (Computers / IT / Systems)

Industry Preference : Construction, Steel, Mining and EPC only

Job Requirements :

  • Provides leadership and supervision to the IT Service Desk team, ensuring that appropriate skilled resources are in place to meet required service levels.
  • Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
  • Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
  • Provides Citrix, VM and Hyper V support and administration.
  • Provides Cisco & HP Switches, Firewall and Routers support and administration.
  • Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
  • Implement policies / standards to improve the quality and efficiency of support services based on ITIL methodology.
  • Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and comprehensive service transition process.
  • Strong experience in Data Security & Management
  • Plan & Organise IT Infrastructure
  • End to End management co-ordination of the project and responsible for the successful implementation and running of the project.
  • Hands-on experience with computer networks, network administration and network installation
  • Handle annual budget and ensure cost effective
  • To provide users with training and support
  • Responsible for the timely completion of various tasks within the stipulated budget.
  • Predict risk factors and eliminate them for the successful completion of the project.
  • Age : Should not be more than 55 years

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