Experience : 20+ years
Qualification : BSc / MSc / MCA / MBA / MIS (Computers / IT / Systems)
Industry Preference : Construction, Steel, Mining and EPC only
Job Requirements :
Provides leadership and supervision to the IT Service Desk team, ensuring that appropriate skilled resources are in place to meet required service levels.
Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
Provides Citrix, VM and Hyper V support and administration.
Provides Cisco & HP Switches, Firewall and Routers support and administration.
Works with Head of IT to establish standards and best practices for managing internal infrastructure, including network, access rights, desktops, servers, internal applications.
Implement policies / standards to improve the quality and efficiency of support services based on ITIL methodology.
Works closely with the IT Service Desk and other Specialist to ensure a timely, robust and comprehensive service transition process.
Strong experience in Data Security & Management
Plan & Organise IT Infrastructure
End to End management co-ordination of the project and responsible for the successful implementation and running of the project.
Hands-on experience with computer networks, network administration and network installation
Handle annual budget and ensure cost effective
To provide users with training and support
Responsible for the timely completion of various tasks within the stipulated budget.
Predict risk factors and eliminate them for the successful completion of the project.
Age : Should not be more than 55 years
ref : hirist.com)