Customer Service Representative
Outcess Solutions Nigeria Limited
Lagos, Nigeria
14h ago

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

The Role

Job Tittle : SALES AGENT

Location : OPEBI, IKEJA

RESPONSIBILITIES

  • Ensuring that customers are satisfied with products or services
  • Letting customers or clients know about additional products or services
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions
  • Escalating queries and concerns
  • Keep records of customer interactions, process customer accounts and file documents
  • Troubleshooting common issues with a product or service
  • REQUIREMENTS

  • OND / HND / Bachelor’s degree in Mass Communication or other related fields.
  • Relevant experience in Customer Service is an advantage.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent written and verbal communication skills.
  • What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • Work alongside & learn from best in class talent
  • Strong opportunities to progress your career
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