The front desk officer will be responsible for performing various administrative tasks, guiding clients and providing stewardship support to meet the organisation’s operational goals.
Manage the reception.
Greet and courteously assist clients and visitors.
Sort correspondences and send to the appropriate department / staff
Manage the booking sheet for the Zone
Prepare rooms ahead of clients events.
Check that all equipment is functioning well and inform the Facility and Admin team of any issues.
Direct calls and respond to inquiries.
Record name of visitors in visitors log book.
Ensure the intercom is working at all times.
Manage the lunch caterers and other lunch related activities (vetting the lunch register and preparation of the payment voucher).
Maintain / update the inventory (stationary and toiletries) in the store
Maintain an excel sheet for fuel distribution and usage for the pool vehicles and make requisition for top up of the Total fuel card.
Respond to all requests from the business managers and staff
Perform administrative tasks as needed, including proofreading, transcription and creating invoices
Perform other assignments as may be assigned from time to time.
Role Competencies / Skill :
A customer-oriented attitude
Excellent communication and negotiation skills
Strong interpersonal skills and an ability to build rapport with clients
Hardworking with a strong work ethic
Ability to meet deadlines and multitask under pressure
Excellent administrative and organisation skills
Attention to detail and high level of accuracy
Willingness to take ownership and accountability.
Flexibility in thinking, approaching problems and managing workloads.
Ability to convey and receive complex and sensitive information.
Proficient in MS Office.
Educational Qualification :
Ordinary National Diploma (OND) in any field.
Desired Experience :
0-1 year Customer Service / Front Desk experience.
We offer a wide range of benefits to our people. You bring your A game and we will provide the opportunities.