Outcess Solutions Nigeria Limited's job vacancy, Career and Recruitment
Job title : Data Analyst - NYSC Intern jobs in Lagos Job Location : Lagos Deadline : May 31, 2022
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Location : OPEBI, IKEJA
Prepare daily reports, both internal and external
Prepare Contact Centre performance reports by collecting, analyzing and summarizing
data and trends while sharing data with Call Centre Operations.
Generation of real-time and historical reports to monitor various parameters so as to
ascertain service level achievement and monitor company growth, daily, weekly,
monthly and quarterly business review reporting and presentations.
Performance, Project, training / learning, leave and Team management.
Develop and manage employee database.
Perform other special projects as may be assigned by the Head of MIS.
OND / HND / Bachelor's degree in Computer science / Data analysis or other related fields.
Not more than 34 years of age
1 - 3 years of work experience
Relevant experience in Customer Service is an advantage.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices
Customer orientation and ability to adapt / respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Excellent written and verbal communication skills.
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