Field Service Engineers
Chibek Instruments
Lagos, Nigeria
15h ago

Chibek Instruments Limited, For over 24 years we have been supplying quality, dependable solutions, and services to the laboratory and scientific community regarding furniture and equipment.

We also ventured into the effective and continuous power supply to support instruments and equipment for over 4 years.

Chibek instruments are equipped with over 20 scientifically trained and qualified personnel who bring years of practical laboratory, engineering, and teaching experience to your aid.

One of the top laboratory product suppliers in Nigeria, authorized by many international / worldwide recognized brands. we have been meeting customers’ needs throughout Africa.

The Role

  • Perform installs, PMs, IQ OQ, maintenance, and repairs on GC, HPLC, GC / MS, and LC / MS instrumentation
  • Main point of contact for customers, helping with issues both remotely and in the field.
  • Assist customers by delivering remote-first, digital-first technical support to help increase remote fix rate for LC instruments and Empower and Breeze software platforms.
  • If an issue is unable to be resolved remotely, troubleshoot to determine the root cause, and provide necessary part numbers and details prior to requesting a Field Service Specialist
  • Establish and maintain collaborative relationships with external and internal customers ensuring their success.
  • Provide detailed documentation of customer interactions within the corporate call tracking software.
  • Maintain sound knowledge regarding the technology and relationship to the customers' application demands.
  • Actively participate in training, on-site visits, remote training, and other opportunities to advance technical skills.
  • Identify sales opportunities and provide leads to the sales organization.
  • Utilize remote tools to resolve customer issues efficiently.
  • Contribute knowledge from customer interactions in the organization Knowledge Base
  • Candidate Experience

  • Trained on any Liquid Chromatography, Gas Chromatography, or Mass Spectrometry instrumentation
  • Proven ability to work independently and plan your own time
  • Excellent communication and customer service skills
  • What's on Offer?

  • Fantastic work culture
  • Attractive Salary & Benefits
  • Work in a company with a solid track record of performance
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