Intern Opportunities for Undergraduate Students: Technical Consulting & Client Success
Microsoft
Lagos, Lagos, Nigeria
3d ago

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day.

We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.

As a service professional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges.

You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations.

You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.

Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas?

Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.

Applications to these opportunities are considered for all availablesalesroles including the one(s) described below, depending on education level and / or location.

To be considered for an internship position, you need to be enrolled full-time as a student majoring in an applicable field with a minimum of one semester or term to complete after an internship.

Responsibilities

Customer Success Account Manager Intern

As a Customer Success Account Manager (CSAM), you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships.

The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.

You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Customer Success Account Managers drive quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.

CSAMs partner with customer and Account Team to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.

CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.

The CSAM also tracks, escalates, and plans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.

As a CSAM intern, you will work very closely with a CSAM manager and mentor to understand the CSAM role.

Account Executive Intern

As an Account executive, you are the main connection point between Microsoft and our customers. You provide strategic business leadership partnering with leaders in your customers' organizations to align their business transformation agenda with digital solutions that can help them better engage customers, optimize operations, transform products and shift their business models.

Account Executive roles are an incredible opportunity to learn, experience and ultimately drive all aspects of the client relationship, sales pursuit, and customer success lifecycles Day-to-day you'll build and maintain key account relationships while driving a two-side business plan with your customers across Technical and Business agendas, respectively.

To drive your customers' digital transformation, you will need to become an expert on their respective industry. Your customers will call on you to connect them to the full breadth of Microsoft'sassets including supporting sales disciplines, consulting, support, product groups, and executives to advance their digital transformation agenda.

Qualifications

  • Pursuing either a bachelor’s degree or master’s degree in relevant field with a minimum of one quarter or semester of school to complete after internship.
  • Excellent communication skills and strong writing and presentation skills
  • Ability to manage executive relationships, both internally and with customers, to create business transformation
  • Excellent communication skills and customer skills desired
  • Passion for technology, both consumer and enterprise
  • English language and local language fluency for all roles
  • Full unrestricted work authorization for your chosen location
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