Lead ITR Commercial Excellence Manager
General Electric GE
Lagos, NG
4d ago
source : NGRJobs

Roles and Responsibilities

  • Maintain services opportunity pipeline and associated analytics for pipeline, forecasting and demand planning.
  • Maintain the Commercial Bowler Metrics track and monitor team Key Performance Indices; highlighting and promoting actions for pivoting were necessary
  • Work closely with the Operational Excellence Leader to align on improvement efforts across the ITR landscape
  • Support Sales Team with tools respect to NEX and Outage Data Accuracy and maintain defects dashboards.
  • Drive lean and continuous improvement efforts to advance Commercial Excellence whilst collaborating with the Lean Leader
  • Support Sales Team with respect to Outage deep-dive and installed base coverage to anchor opportunities in the space.
  • Run and own all reports necessary in respect to Pipeline, Entitlement vs Participation, etc. This includes planning and budgeting activities for the ITR service space.
  • Conduct and support Commercial Audits as needed support with investigation & ultimate resolution of NCRs as needed.
  • Drive process rigor understand and enforce adherence to processes and procedures such as the R Process, ITO Handover Process, POA Signatory Process.
  • Co-ordinating of commercial training sessions for the Region
  • Active participation in the NEX Design Review Board to improve the NEX Tool as well as UAT & roll-out of other commercial tools
  • Support Sales teams to achieve commercial metrics, including but not limited to Commitment, Order and CM
  • Required Qualifications

  • Bachelor’s Degree in Sales, Engineering, Business Administration or related field
  • 5+ years’ experience in business operations, sales, sales operations, Finance or quality
  • Team oriented ability to motivate and work well with diverse, cross-functional teams
  • Strong analytical & process improvement skills
  • Excellent presentation and communication skills
  • Desired Characteristics :

  • Demonstrated ability to analyze and resolve problems. Ability to document, plan and execute programs
  • Solution driven with great attention to detail
  • Excellent interpersonal & facilitation skills
  • Ability to effectively lead in a non-hierarchical, matrix management skills with ability to influence at all levels of the organization
  • Ability to leverage understanding of GE’s and customer financial drivers / needs to drive solutions.
  • Established Project Management Skills
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