Who we are
Greenlight Planet designs, distributes, and finances the purchase of solar powered home energy solutions for the world’s 1.
3 billion under-electrified consumers. We are market leaders in the distributed off-grid solar industry, and our Sun King™ products have enabled 76 million people around the world to access clean, reliable, solar powered light and energy at home.
Sun King products range from portable solar lamps, to more robust multi-light solar home systems, to solar powered televisions and fans and energy efficient inverter bulbs.
and when replacing field based sources of light like kerosene lamps, they reduce exposure to indoor air pollution. We reach our customers through two distinct business models : a vast network of more than 300 distribution partners across 40 countries, and through our EasyBuy™ Direct sales channel, where we sell directly to consumers in India, Kenya, Myanmar, Nigeria, Tanzania, Uganda, and Zambia through a network of more than 7,000 commission sales agents.
Our customers have the option to purchase these products up front or to pay for them through an installment payment plan over a period of 4-18 months through our Sun King EasyBuy™ line, our technology enabled pay-as-you-go’ (PAYG) systems.
Greenlight employs more than 1,500 people in 11 countries across sub-Saharan Africa and Asia. We are passionate about serving off-grid customers, and we are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
The Role & Opportunity :
As Product Manager, you will play the lead coordinating role in developing Greenlight’s future off-grid solar energy products and services.
Reporting to the COO, you will work at the intersection of business, technology, and customer experience teams to ideate, develop, pilot, and launch new life-changing solar products across Sub-Saharan Africa and Asia.
This role is an exciting career opportunity for a value-driven innovator with a combination of technical and organizational skills who is passionate about working with off-grid consumers and delivering the next generation of Sun King products.
The products and services you will build will have a transformative impact for millions of households.
What you would be expected to do
Proactively communicate and attempt to resolve delays or roadblocks. Publish and lead a pilot plan that includes geographies, timelines, logistics, and feedback consolidation.
Consolidate feedback / reporting for each pilot, in a reasonably standardized format intelligible to all. Facilitate sessions between research, engineering, and commercial teams to close the pilot feedback and follow-up loop.
Proof-read and sign-off on documentation and instructions to ensure they are accurate, helpful, and complete.Prepare the initial training content for each of the new products that clearly outlines how to use the product, the functional features, required technical details, do’s and don’ts, value proposition.
Circulate this to all Business SPOCs prior or along with the launch of the product.Provide support to the Marketing teams to come up with a well-defined value proposition for initial launch campaigns leveraging the feedback gathered during the pilots.
Conduct user feedback exercises, including spot field audits after new product introduction to ensure any issues are properly communicatedWork with marketing teams to ensure that the new product is included in all Corporate Communication, including the newsletter.
Ensure that product complaints raised by customers are recorded and responded to on a timely basis. Coordinate with the partners, customers, and account managers to ensure the product complaints are adequately addressed, communicated and closed.
Send weekly new product updates / working notes to Leadership and stakeholders including commercial, engineering, and customer service teams.
Review and proof-read all existing product technical material and ensure it is updated from time to time for any material changes or errors.
Provide feedback to the Marketing and Creative team to ensure the changes are incorporated.
Drive professional growth within the team, mentoring individuals to develop valuable skillsets.
You might be a strong candidate if you have (are)
What we offer (in addition to compensation and statutory benefits) :
We place great importance on sustaining a diverse, inclusive work environment.
We believe that diversity (of race, gender, sexual orientation, religion, ethnicity, national origin, personality type, perspective, and all the other fascinating characteristics that make us different) enriches innovation and our competitiveness in the market.
We strive to ensure diverse perspectives inform critical decisions, and we actively work towards ensuring all Greenlighters feel like they belong.
We also know that sustaining an inclusive workplace requires conscious effort and is a continuous journey, not an end-state.
Greenlight recruits, employs, trains, compensates and promotes individuals based on experiences and demonstrated job performance, regardless of race, color, religion, sex, marital status, sexual orientation, national origin, HIV / AIDS status, disability, or any other protected characteristic as established by law.
What to expect from us, after you submit your application :
The first step is to apply for the job opening through Greenlight’s career website or by emailing your resume to one of our HR representatives.
You can expect an email response within three weeks regarding the status of your application. If you are shortlisted for consideration, we’ll set up a conversion with you to learn more about your interests and background, share more about the job requirements and Greenlight Planet, and to answer any initial questions you may have.