Application Support Specialist
Willers Solutions Limited
Lagos, Nigeria
2d ago
source : Fuzu
  • He / she will be responsible for first level support at a client site, to manage and maintain critical application, system related issues, and manage customer’s expectation.
  • Core Working :

  • Relationships Managing Director SES, C.O.O (SRBL / SES), Security Solutions Architect, IT Department.
  • Provide On-site support to customers for the iMatch Fraud Management System.
  • Give weekly reports on task and activities assigned.
  • Login support calls / requests on the Oddo application.
  • Create tickets and follow up on them for support-related issues on the iMatch Tickets / Support System.
  • Assist with office internal IT-related issues / activities which includes Network troubleshooting, staff helpdesk, and upkeep of the server room.
  • Assist with documentation / attend to the correspondence, I.e., internal memo, letters, etc.
  • Participate in the organization’s brainstorming session for next-generation technologies. - USSD ON PoS, QR CODE ON PoS, KIOSK SELF-SERVICE, & SES SOCIAL MEDIA.
  • Project documentation and File management.
  • Project Tracking and Correspondent, and Reporting.
  • Pre-sales activities and Presentation of application solutions.
  • Proposal writing and business opportunity scoping.
  • Database platform management (SQL or Oracle, entry-level skill set, advance skill set is a pulse)
  • Execute task / responsibilities without been micro-managed.
  • Engaged customers where necessary.
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