Credit Collection Tele Support

Seedstars World SA

Lagos, Nigeria

4d ago

About Seedstars

Seedstars is a global organization with headquarter in Switzerland and a presence in 70+ emerging markets. We are on a mission to impact people’s lives in emerging markets through technology and entrepreneurship.

Our initiatives are focused on connecting stakeholders within these ecosystems, building tech companies from scratch and investing in the top entrepreneurs.

About Lendigo

Lendigo Nigeria is a high growth portfolio company of Seedstars, focusing on SME lending in all areas. Our vision is to become the leading champion in SME lending for the common man in Nigeria while developing revolutionary fin-tech products that will change the whole conservative lending industry.

Being a part of this ambitious project is what drives us every day and makes us achieve the best results for our clients and reach our ambitious goals.

About the Job

If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one is what you desire, then you might be the right fit for us!

We are currently seeking passionate individuals with a flair for credit and collections to join our team in Lagos, Nigeria.

Your main responsibility is ensuring that our customers make payments on time while working closely with other teams together.

Moreover, you will also be accountable for improving our overall collections rate. The Credit Collections Tele Agent will report to the Head of Portfolio.

Ideal candidates will be extremely flexible with scheduling, working shifts and working weekends and occasionally on holidays.

NOTE : This Job has 2 open positions.

Key responsibilities :

Decide regularly which loans may be terminated and supervise the termination process

Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy

Enhancing the collection process and working with the internal team and external collection agencies, integration with Customer Support unit

Ensuring the collection process is operated effectively

Gathering and analyzing business requirements from Credit Collection stakeholders

Introducing collections initiatives to test new ideas aiming at lowering defaults, by leveraging on data and technology

Preparation of reports, providing insights based on data analysis and identification of patterns

Regularly review the communication in use in order to achieve efficiency and effectiveness

Your profile :

Higher Education Qualifications in Business / Client Service / Customer Service / Marketing

Young, smart and hungry for achieving extraordinary results

Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects

Excellent collaborator and team player

Excellent communication skills, both oral and written

Good grammar, spelling and punctuation

Proficiency in Excel and PowerPoint

Previous experience in Customer Service in Finance related company is an added advantage

Must have completed the mandatory NYSC programme or have an exemption letter.

Benefits and perks :

Coaching opportunities and learning Financial Technology from the best

Join a young, passionate, hungry and growing team of entrepreneurs & facilitators

Regular get-togethers like team events, etc.

Flexible working hours and offsite work arrangements

Health benefits

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.