Technical Customer Support Officer - HRBP Limited
HRBP Limited
Lagos
2d ago
source : BetaJob

Job Description

We are looking for a young, smart and self-driven Technical Support with robust experience in troubleshooting and managing POS software and hardware issues and managing large number of customers using relevant CRM software (e,g JIRA, a must)

Responsibilities

Providing help and answers to the customers’ issues through identification of the problem itself, research on answers and subsequent provision of guidance

Technical support representatives use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.

Guidance of the users to support them in becoming more productive

Support in the development of programs to train the customer on how to properly use the products

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Evaluation of the systems’ problems to recommend enhancements

Respond to emails and online chat requests for technical support

Taking ownership of customer issues reported and seeing problems through to resolution

Fix terminal software issues

Escalate terminal hardware issues to partners

Terminal assignment and retrieval

Upload terminals details TMS

Respond to complaints on all channels(Whatsappand emails)

Converse with partners on issue resolution

Treat and resolve missing transactions.

Requirements

Degree in related field

At least 3 to 5 years practical help desk or customer support experience

High customer and service orientation

Well-developed communication and analytical skills

Good knowledge of the operating systems and relevant hard- or software

Good problem-solving skills and focus on quality

Serenity in challenging situations.

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