Customer Care Representative Vacancy at Prestigious Consulting Group
Prestigious Consulting Group
Abuya, Nigeria
5d ago
source : MyJobNigeria

INTRODUCTION : -

Customer Care Representative job opportunity is available at Prestigious Consulting Group for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES : -

  • Manage large amounts of incoming phone calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Meet personal / customer service teamsales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Candidates should possess a Degree qualification.
  • Candidates should reside in Egbeda and its enviroments
  • 1 2 years work experience.
  • Proven customer support experience or experience as a Client Service Representative.
  • Track record of over-achieving quota.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt / respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Candidates should be available to resume immidiately.
  • N50,000 / Month.

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