IT Service Delivery Officer
eTranzact
lagos, NG
4d ago
source : Mrjobsnaija

eTranzact's job vacancy, Career and Recruitment

Job title : IT Service Delivery Officer jobs in Lagos Job Location : Lagos Deadline : August 18, 2022

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  • Job Description

  • Maintain high performing service support functions including IT Service Desk and general Technical Support.
  • Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required.
  • Take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post incident review.
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Champion service and support in projects and developing a strong understanding of projects impacting the service area and ensuring service impact is minimized and agreed.
  • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.
  • Drive internal and third party service review meetings covering performance, service improvements, quality and processes.
  • Ensure that patching (hardware and software) and anti-virus updates are carried out promptly and effectively
  • Work with the technical design team (s / w development, database admins, network & Infra. etc.) to evolve standards for hardware, software and security in the environment.
  • Make recommendations for service improvement plans and ensure actions are followed through to completion in a timely manner.
  • Work with internal and third party teams to ensure actions are taken and completed to protect and improve services
  • Provide regular and accurate management reporting on IT Service performance.
  • Effectively deliver / manage staff management including recruitment, mentoring, training, target setting and performance assessment.
  • Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments.
  • Requirements and Skills

  • A Degree in Management or IT related discipline.
  • 4 years work experience.
  • In-depth knowledge of IT network, systems, security, storage, server and server visualization.
  • Good knowledge of IT hardware and software maintenance, repairs, and troubleshooting
  • Good planning, communication and leadership skills is highly desirable
  • Innovative mindset.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *IT Service Delivery Officer in Lagos
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