Head Of Operation
Workforce Group
Lagos, Lagos, Nigeria
1d ago

Job Description Job Title : Head of operation NigeriaJob SummaryHead of operation in Nigeria mainly managing operation teams for Nigeria processing platform.

Oversee different domains including CSE, chargeback, Settlement, Fraud, and any other operational units. Supporting business by working closely with Business units to achieve company objectives and targets in Nigeria.

Job Accountabilities Manage the operation team in Nigeria with their daily tasks and supporting business projects.Make sure all OPS units are following the agreed process.

Act as point of escalation for OPS for our clients and for business teams.Manage the team’s capacity, team priorities according to business needs.

Coordinate with all other departments to achieve / accomplish OPS objectives.Maintain knowledge on all OPS related activities / functions and automate the time-consuming tasks.

Monitor all critical issues / escalations, track them and make sure they are reported in timely manner.Perform other related duties based on business needs.

  • Experience / Skills Required Bachelor’s degree from recognized university. Minimum 10 years’ experience in banking / fintech with 5 years atleast managing largescale teams.
  • Excellent analytics and problem-solving skills.Deep knowledge about reconciliation / chargeback process.Good communication / presentation skills.

  • Skillset Required : Presentation Skill, Scala, Problem-solving Skill, Banking, Excel
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