Customer Service / Clinical Administrator - Opass Limited
Opass Limited
Lagos
5d ago
source : BetaJob

Job Description

Our Client is looking to employ an administrator with exceedingly good customer sevice experience to work in their Victoria Island practice.

Responsibilities

Oversees the daily operations of the clinic.

Opens the clinic

Ensure all treatment rooms are sanitized and ready for treatment sessions.

Check clinic calendar and pull all case notes for patients with appointments for that day.

Check e-mail and WhatsApp messages and respond accordingly. This should be done throughout the day.

Schedule patient appointments

Provide telephone support, making reminder calls / text messages to patients the day before their appointment.

Ensure all medical records are up to date and therapist have done their daily documentation. Ensure information is held in a secure and confidential manner in line with data protection guidelines.

Work on HMO documentation as and when needed, getting prior authorizations etc.

Collect money from fee paying clients, process invoices and receipts and send out bills to patients.

Stock taking and sales of medical supplies.

Be able to use / learn excel spread sheets and QuickBooks software for accounting.

Provide support for meetings, and compiling minutes.

Work on staff scheduling and ensure staff is aware of any and all changes in the patient schedule.

Compile monthly reports on the performance of the clinic.

Sending birthday wishes to staff and patients.

Ensure there is clean laundry for the examination tables.

Maintain an up to date inventory of consumables (toilet roll, hand soap &sanitized etc) to ensure timely replacement.

Be accountable for all office equipment and facilitate maintenance as and when necessary.

To undertake any other appropriate duties when required demonstrating both flexibility and support as delegated by the Clinical Director.

Requirements

Interested candidates should possess relevant qualifications and work experience.

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