Tetra Pak's job vacancy, Career and Recruitment
Job title : Service Account Manager jobs in Lagos Job Location : Lagos Deadline : June 16, 2022
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Service Account Manager
Tetra Pak West Africa is looking for a Service Account Manager who will be based in Lagos, Nigeria, the successful candidate will report directly to the Services Director based in Lagos.
The Service Account Manager will be the main interface for customer accounts on the Services business and all technical matters including quality and apply value selling to grow the Services business in profitable way based on deep knowledge of customer operations and needs and be responsible for providing excellent customer service and to increase customer satisfaction, loyalty and retention.
The goal is to keep the Service Account Management team running efficiently and profitably, ensuring all process compliance, seeking to achieve results and work developing people.
What Will You Do!
Lead operational customer management, strive for quality and excellence in customer service
Lead activities on customer communication to ensure that its effective and within standard
Lead sales support activities related to selling services through close collaboration with Services Key Account Manager and Services Director.
Lead management of administration activities related to service and contract management
Support business plans (CBDP) to continue growth
Support business development team in work with existing and new services
Customer visits to strengthen relationship and identify opportunities with Account Managers
Manage the customers' receivables (Services Account Statement) together with the Credit Controller
Manage KPIs and conduct actions to reach agreed performance targets
Who You Are!
BSc Degree in Mechanical / Electrical Engineering
Minimum 5 years' experience in an Account Manager role or similar role (Preferably in the Food Processing & Packaging industry)
Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
Knowledge of food processing systems would be advantageous
Customer relationship management experience
High level of customer focus
Experience in value-add selling of product offerings
Proficiency in MS Office - PowerPoint, Excel etc.
SAP knowledge is an advantage
Ability to speak French would be advantageous
Willing and able to travel extensively
We Offer You!
Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
Culture that pioneers spirit of innovation where our engineering genius drives visible results
Equal opportunity employment experience that values difference and diversity
Market competitive compensation and benefits with flexible working arrangements
If you are inspired to share our responsibilities of protecting food to protecting the planet, please submit your resume in English through our careers page on www.jobs.tetrapak.com.
For queries about your application contact Sandile Livi on Linkedin.
Sales / Retail / Business Development jobs in Nigeria *Sales / Retail / Business Development jobs in Lagos *Service Account Manager in Lagos 
