Workforce Management Centre is Recruiting For Customer Service Executive
Workforce Management Centre
Lagos, NG
1d ago
source : Mrjobsnaija

Job Description

  • Manage large amounts of incoming phone calls.
  • Identify and assess customersā€™ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Meet personal / customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Perform other duties as assigned.
  • Qualification Requirements

  • BSC / HND / OND / NCE only (Minimum of Second Class Lower or Lower Credit)
  • Very quick learner
  • Keen attention to details
  • Good team player
  • Relationship Management
  • Problem Solving
  • Proficiency in the use of Microsoft Office Suite
  • Strong computer skills
  • Interpersonal skills
  • Good written and oral communication
  • Service orientation and strong Customer focus
  • Integrity.
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