Myrtle Management Consultants's job vacancy, Career and Recruitment
Job title : Customer Support Officer jobs in Lagos Job Location : Lagos Deadline : December 20, 2021
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Location : Ikoyi, Lagos
They seek to hire a professional Customer Support Officer to join their growing team and promote their business goals and objectives.
Respond to any issues and follow-up by coordinating with the appropriate departments or field team.
Create loyal fans by showing them we really care.
Support all users and help them get the most out of our apps.
Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
Be a key player in building a support team in a challenging growth environment
Manage appointments, enquiries or complaints from customers or clients.
Accurately and efficiently address any issues or disputes with customers.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update.
Meet KPI standards, as per the company procedures.
Overseas communications, timely responses to emails and requests (internal and external).
Various reporting responsibilities as needed.
Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
Bachelor Ûªs Degree.
1-year plus related experience and / or training; or equivalent combination of education and experience
Previous work experience in a ride hailing or app platform service delivery business is a plus
Understanding of transportation documentation and terms is a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Support Officer in Lagos
How to Apply for this Offer
Interested and Qualified Candidates should Click here to Apply online