Customer Support Officer
Myrtle Management Consultants
lagos, NG
2d ago
source : Mrjobsnaija

Myrtle Management Consultants's job vacancy, Career and Recruitment

Job title : Customer Support Officer jobs in Lagos Job Location : Lagos Deadline : December 20, 2021

Quick Recommended Links

  • Jobs by Location
  • Job by industries
  • Location : Ikoyi, Lagos

    Job Summary

  • They seek to hire a professional Customer Support Officer to join their growing team and promote their business goals and objectives.
  • Job Description

  • Respond to any issues and follow-up by coordinating with the appropriate departments or field team.
  • Create loyal fans by showing them we really care.
  • Support all users and help them get the most out of our apps.
  • Contribute and share ideas to decrease the workload and improve the quality & speed of customer support
  • Be a key player in building a support team in a challenging growth environment
  • Manage appointments, enquiries or complaints from customers or clients.
  • Accurately and efficiently address any issues or disputes with customers.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers' service work order and service contract, standard operating procedures, SLAs are followed and update.
  • Meet KPI standards, as per the company procedures.
  • Overseas communications, timely responses to emails and requests (internal and external).
  • Various reporting responsibilities as needed.
  • Maintain logs and records of calls, hard copies of customer files and billing activities and other information.
  • Qualifications

  • Bachelor Ûªs Degree.
  • 1-year plus related experience and / or training; or equivalent combination of education and experience
  • Previous work experience in a ride hailing or app platform service delivery business is a plus
  • Understanding of transportation documentation and terms is a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Competitive.

  • Customer Service jobs in Nigeria *Customer Service jobs in Lagos *Customer Support Officer in Lagos
  • How to Apply for this Offer

    Interested and Qualified Candidates should Click here to Apply online

    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form