Customer Care Officer Minimum Of HND in Lagos
Glye
Lagos, Lagos, Nigeria
15h ago
source : Fidanto

Requirements br High school diploma general education degree or equivalent br br Ability to stay calm when customers are stressed or upset br br Comfortable using computers br br Experience working with customer support br Responsibilities br Maintaining a positive empathetic and professional attitude toward customers at all times br br Responding promptly to customer inquiries br br Communicating with customers through various channels br br Acknowledging and resolving customer complaints br br Knowing our products inside and out so that you can answer questions br br Processing orders forms applications and requests br br Keeping records of customer interactions transactions comments and complaints br br Communicating and coordinating with colleagues as necessary br br Providing feedback on the efficiency of the customer service process br br Managing a team of junior customer service representatives br br Ensure customer satisfaction and provide professional customer support br Benefits br Attractive salary off duties and others that will be disclosed on appointment

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