Customer Service Executive at Dragnet Solutions Limited
Dragnet Solutions Limited
Lagos
2d ago
source : BetaJob

Details

  • The Successful candidate is expected to converse professionally with clients, educate them about the Company's products and services, while providing guidance for best decision making.
  • The Customer Service Executive will be responsible for managing the relationship in terms of operational updates between the Company’s Operations and Clients.

    Key Responsibilities

  • Oversee cross functional work areas targeted to resolve issues raised by clients
  • Maintain a complete and accurate customer correspondence data
  • Ensure credible relationships are established with clients at appropriate levels through courteous, proactive service delivery, customer satisfaction, and the skillful application of specialist knowledge
  • Ensure client issues are handled throughout the job implementation life cycle in a timely and accurate manner
  • Ensure that all business solutions are implemented and maintained in line with predetermined service level agreements.
  • Read instruction from PO to have a clear understanding on the nature of job.
  • Advise suppliers to ensure PFI details are correct and adequate and meet NSC import requirement
  • Ensure pre-clearing process is completed before dispatching to operations.
  • Submit FECD documents using client’s checklist
  • Maintain complete and accurate customer correspondence data
  • Manage the customer service operations, which deals directly with customers and is the first point of contact
  • Ensure that there is high credibility with strategic clients, through reliability and value contributed to their business
  • Monitor team performance and report on their KPI’s
  • Develop strategies to promote team member adherence to company regulations and performance goals
  • Skills Requirements

  • Ability to communicate effectively with team and to tailor communication to different personalities and communication style
  • Ability to build strategy and plans to handle all types of requests and critical issues
  • Ability to persuade clients without using manipulation
  • Ability to use Customer Relationship Management Software
  • Readiness to always provide solutions to clients’ unresolved issues
  • Ability to resolve clients’ complaints in a timely and efficient manner
  • Ability to insight-fully engage clients
  • Ability to interact with clients and maintain long lasting relationships and give the highest satisfaction
  • Ability to express a customer-centric attitude
  • Ability to constantly motivate team
  • Possess keenness to understand the Company’s business solutions and link to clients’ requirements
  • Other Requirements :

  • A Bachelor’s degree in any discipline
  • Minimum of 2 - 3 years’ relevant experience
  • Proven working experience as a Customer Service Executive or a relevant role
  • Sound knowledge of Logistics Industry
  • Remuneration

    Salary expectations are from N100,000.00 - N 150,000.00 / Month

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