CUSTOMER SERVICE REPRESENTATIVE
Fadac Resources and Services
Victoria Island, ng
4d ago

Our client is a leading Online pharmaceutical distributioncompany with a vision to be Nigeria’s leading pharmacy in the provision ofhealthcare, health products and health services.

Due to expansion, they are in need of aCUSTOMER SERVICE REPRESENTATIVE.

RESPONSIBILITIES

  • Dealdirectly with customers either by telephone, electronically or face to face
  • Respondpromptly to customer inquiries and complaints
  • Obtainand evaluate all relevant information to handle product and service inquiries
  • Provide pricingand delivery information
  • Processorders, forms, applications and requests
  • Keeprecords of customer interactions and transactions
  • Recorddetails of inquiries, comments and complaints
  • Recorddetails of actions taken
  • Prepareand distribute customer activity reports
  • Maintaincustomer databases
  • Follow upon customer request
  • Providefeedback on the efficiency of the customer service process
  • REQUIREMENT

  • Must be a female applicant
  • Minimum of OND in mass communication or anyrelated field
  • 2 - 3 years of proven work experience as aCustomer service representative
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Candidates must reside within Victoria Islandand its environs.
  • Attention to details and accuracy
  • RESPONSIBILITIES

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries and complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Follow up on customer request
  • Provide feedback on the efficiency of the customer service process
  • REQUIREMENTS

  • Must be a female applicant
  • Minimum of OND in mass communication or any related field
  • 2 - 3 years proven work experience as a Customer service representative
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to details and accuracy
  • Candidat
  • Must be a female applican
  • Apply
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