Job Details
Location : Benin City, Edo
Employment Type : Full-time
Responsibilities
Responding promptly to customer inquiries.
Maintaining a positive, empathetic and professional attitude toward customers at all times
Knowing our products inside and out so that you can answer questions.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Provide an exceptional level of support to our social media communities across Facebook, Twitter, Instagram and YouTube by moderating, responding to and escalating messages and feedback in a timely and supportive manner
Document all call information according to standard operating procedures.
Research, identify, and resolve customer complaints using applicable tools and software.
Requirements
Minimum Educational Qualification; OND
23- 28 years.
Must be based in Benin City, Edo State
Proficient in English (oral and written)
1-3minimum experience
Willing to work the approved shifts for the call center.
Ability to be polite and compassionate without lacking confidence.
Apt. in negotiating and persuading.
Excellent knowledge of Twitter, Pinterest, Instagram + and other social media best practices.
Salary
N40,000 - N50,000 Monthly.