Front Desk Officer - Avant Halogen
Avant Halogen
Ikeja
1d ago
source : BetaJob

Job Brief

  • The ideal candidate will be responsible for having the first contact with clients or customers in the bank.
  • Job Description

  • Ensure a clean / tidy, conducive and safe work environment (Banking Hall) for customers and staff at all times.
  • Ensure that all marketing material (fliers, products and service price list, souvenirs e.t.c) are available in the banking hall for clients.
  • Organize customers in queue in other to reduce waiting time as much as possible.
  • Welcome customers to the bank; communicating courteously with customers by telephone, email, and face to face.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
  • Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
  • Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
  • Organize, Sort and distribute incoming mail without delays.
  • Ensure that the branch telecommunication lines are adequately topped-up with airtime.
  • Be security conscious and pay attention to people coming and going through the reception doors and report any suspicious activity.
  • Conducive and tidy banking hall at all times.
  • Sound knowledge of the bank's products and services.
  • Highest standards of customer service at all times.
  • Excellent interpersonal and communication skills and a good sense of priorities.
  • Job Requirements

  • Proven 2 / 3years work experience as a Receptionist, Front Office Representative or similar role
  • B.Sc. / HND in any relevant discipline and additional certification in Office Management is a plus
  • Fair tall female within the ages of 25-30
  • Preferred location-Island
  • Proficiency in Microsoft Office Suite
  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude
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