Associate, Quality Assessor
Greenlight Planet
Lagos
2d ago

The Role :

The Area Business Manager will lead sales, collections and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on Pay-As-You-Basis (also called and recognized as EasyBuy Business unit) through a network of agents called as Energy Officer .

EasyBuy technology and services allows customers to purchase units by paying for their Solar products in small installments, thus ensuring they are extremely affordable for off-grid or rural customers.

The Area Business Manager is ultimately accountable for generating sales, ensuring collections are timely and accurate and keeping the entire Direct Distribution growing rapidly in a sustainable manager.

Key responsibilities :

  • Achieve and exceed sales & collections targets : Meet or exceed sales and collection targets as agreed every month by the Regional Business Manager (RBM).
  • Provide daily, weekly updates on sales, EO recruitments, Customer issues, and resolutions, as desired and agreed with your Regional Business Manager.

  • Hire & retain Energy Officers(EOs) : Hire and maintain a team of at least 40 active Sun King Energy Officers in the area.
  • Use multiple avenues for finding the right talent to sell Sun King EasyBuy products with the help of village influencers such as the village heads, teachers, religious heads, doctors, farmers, and others, as applicable whilst creating a reputation and goodwill for the mission of Sun King to provide a clean, affordable and reliable source of energy in their areas.

  • Training of Energy Officers : Provide training to the Energy Officers on several aspects of the business such as sales, collections, product, technical, inventory, and logistics related.
  • to ensure that they are fully supported.

  • Manage the performance of Energy Officers : Provide complete clarity to Energy Officers related to their day to day tasks, sales & collections plans, routes and targets.
  • This includes, ensuring Energy Officers have a pre-agreed sales route / area to sell in, they understand how to demonstrate and sell Sun King products and have the confidence to present and resolve basic customer queries on the spot .

  • Daily field visits : Have a weekly touchpoint with every Energy Officer in your area either through in-person meetings, making a sale to the customer in your area or having a call.
  • Resolve all possible issues faced by the Energy Officers and share a weekly report with the Regional Business Manager

  • Work with Energy Officers : Conduct joint fieldwork with a group of Energy Officers to provide sales and collection training on a weekly basis and drive EO engagement.
  • This includes night and market activations, visiting local communities and gatherings such as SACCOs, Self Help groups, retail centers, and markets to make group sales.

  • Drive robust field sales processes : Review daily collections progress with your Energy Officers whilst providing adequate training to improve the same.
  • This includes customer and area profiling, ensuring regular and timely collection follow-ups, resolving customer issues to ensure they make payments and ultimately repossessing the systems as a last recourse in case the customer defaults.

  • Resolve customer issues : Provide world-class support to your customers as it relates to product delivery, training on how to use and make payments, installation, after-sales warranty issues.
  • Ensure that you work with your Energy Officers to establish clear expectations and processes to resolve all customer issues within 24 hours.

  • Control Marketing & Other Support spend : Provide adequate marketing support & equipment necessary to all your Energy Officers.
  • Ensure we get maximum return on investment for all the costs we incur in areas of marketing, supply chain, store maintenance and smartphone issuance.

  • Review meetings with Energy Officers : Conduct weekly table meetings with Energy Officers and ensure that you have RBM present to resolve any outstanding customers or EO issues.
  • Coordinate, plan and organize the meeting to have maximum attendance and progress. Recognize outstanding performers from time to time and ensure the motivation of Energy Officers is maintained at an all-time high.

  • Grow Retail presence : Ensure growth of the retail network in your Area with the support of an Area Retail Coordinator, hired under you and adherence to process for all retail-related activities
  • Remain externally focused : Keep an eye on competition within your area and ensure you take adequate measures to protect and grow our business from competitive pressures.
  • Pro-actively inform your leadership team and take measures to ensure Sun King remains a paramount brand name in Solar products for your area.

    The ideal Area Business Manager :

  • Has a degree in a Business-related field OR equivalent and at least 2 years of hands-on experience in field sales.
  • Has excellent Computer knowledge, with good proficincy in Excel and PowerPoint
  • Is Customer centric
  • Has high innovative skills, thinking out of the box, tests out opinions and can control progress
  • Is excellently skilled in Planning, Organizing, Prioritizing, maximizing value and has vision.
  • Is able to develop trust, skillfully builds relations, works on internal & external relationships
  • Listens well, coaches’ others and is disciplined in their learning practice
  • Has Operation Excellence (committed, decisive, highly resilient, seeks to be informed and gives excellent Customer Satisfaction)
  • Is familiar with the town or city in which the job is located
  • We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.

    If this sounds like you, we would love to hear from you.

    Greenlight Planet offers a competitive salary, a fun, surpportive work environment and opportunities for continued proffessional growth within a fast growing enterprise.

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