Operations Assistant
eHealth Systems Africa
Abuja, NG
6d ago
source : Mrjobsnaija

eHealth Systems Africa's job vacancy, Career and Recruitment

Job title : Operations Assistant jobs in Abuja Job Location : Abuja Deadline : January 23, 2022

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  • Department : Business and Administration, Operations

    Reports to : Manager, Business and Administration

    Summary of Job

  • The Operations Assistant reports to the Practice and QA manager of the Clinic. S / he will undertake all operational and clerical duties in line with her outline Job description,
  • S / he will be the ÛÏface Û of the organization to all visitors and will be responsible for creating the first impression visitors would have about the Organization.
  • Essential Duties and Responsibilities

    To perform this job successfully, s / he must be able to perform each essential duty satisfactorily. Other duties may be assigned.

    Administrative Duties :

  • Receives and welcomes clients at the clinic
  • Creating, updating, and maintaining low-level records and databases related to Odoo
  • Generates final invoices for clients / patients
  • Responsible for filing itemized receipts and claims for submission to the respective insurance companies
  • Assists in vendor identification and requesting & receiving RFQs for clinic purchases
  • Creates and updates vendor profiles on Odoo
  • Maintaining patient confidence by keeping their information confidential.
  • Maintains important documents, files and records in an organized manner.
  • Supports managers and employees through a variety of tasks related to organization and communication
  • Responsible for providing information about the services and products of the Clinics when visitors make an enquiry.
  • Attends to all phone calls made to EHA Clinics
  • Ensures compliance with all the safety procedures and keeping the management informed about any kind of unsafe situation.
  • Responsible for conferring and coordinating with other departments.
  • Updating job knowledge by participating in educational opportunities; reading technical publications; maintaining personal networks.
  • Accomplishing organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Receives, sorts and distributes mail
  • The task list is neither exhaustive nor restrictive and it is evolving.
  • Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.
  • Other duties as assigned from time to time.
  • Patient & Family Education / Support :

  • Provide emotional support and measures to alleviate fear and anxiety.
  • Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
  • Adheres to Policies and Procedures.
  • Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.
  • Customer Service Requirements :

  • Must have excellent customer service skills and communication skills
  • Must be able to plan and perform daily activities in an organized manner.
  • Must be kind, compassionate, dedicated and patient.
  • Must have the ability to handle different kinds of emotions as well as manage on the job stress.
  • Must be focused, very detailed and be creative in making decisions.
  • Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.
  • Must be able to review, analyze and respond to the different situation they encounter daily.
  • Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.
  • Professional Development :

  • EHA Clinics requires all staff to keep their knowledge and skills up to date.
  • S / he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD).
  • The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.
  • Key Areas of Note

  • Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
  • Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
  • Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
  • Qualifications & Training

    Bachelor Ûªs Degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies or any management related field of study.

    Work Experience :

  • A minimum of two (2) year experience handling roles as a Personal Assistant, Front Desk Executive and Customer Service in any reputable company.
  • Key Skills and Attributes :

  • Computer literacy
  • Excellent Communication
  • Working Under Pressure
  • Humane, Empathetic and Supportive Bedside Manner
  • Leadership and Teamwork
  • Problem solving and Initiative
  • Time Management and Organization
  • Attention to Detail.
  • Salary

  • Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria.
  • Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.
  • Other Benefits :

    The following benefits are available with this offer of employment :

  • Health Insurance : EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.
  • Group Life Assurance : EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death.
  • The effective date of coverage will be upon successful completion of your probationary period.

  • Group & Personal Accident : EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee.
  • AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.

  • Pension : EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
  • Annual Leave : You are entitled to 21 days paid annual leave accrued at 1.75 days / month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.
  • Administrative / Management jobs in Nigeria *Administrative / Management jobs in Abuja *Operations Assistant in Abuja
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