Location : Lagos
Industry : Travel & Tour
Our client in the Travel & Tour Industry is currently looking for a Car Rental Service Executive to channelize & synchronize all Car Rental related activities of the branch, with an aim to support & increase Car rental sales of the branch.
The ideal candidate will handle branch level car rental sales, marketing and operations profile for the company.
Assign and rent vehicles out to customers, ensuring that pertinent contracts are filled out with necessary information and explain rental policies to customers.
Responsible for fresh database creation, prospecting and lead generation
Check in returned vehicles; inspect returned vehicles for damages; and clean all vehicles inside and outside.
Maintain the database in CRM and daily activity report submission
Handle client questions or complaints and working to resolve overdue car rentals.
Exploring and attending the events & exhibition for business generation
Schedule all rental reservations for customers.
Drive car rental sales initiatives and achieve the assign target
Responsible Car rental SPOC for end to end service in the defined arena
Ensuring maximum customer satisfaction
Exploring suitable tender, timely reply and follow-up
Up-keeping & sharing the latest development in the business segment
Competition mapping and creating supply chain for car rental service
Assist rental manager in other duties, such as help keep track of vehicles, help maintain the cleanliness of office and work area.
3 - 5 years’ proven experience in a Car Rental Executive role
In-depth knowledge of the industry’s standards and regulations
Exhibit strong interpersonal and customer service skills.
Must possess strong organizational skills and ability to pay attention to fine detail.
Handle regional level marketing profiles