Reservation Agent - De Raph City Travel & Tour
De Raph City Travel And Tour
Lagos
3h ago
source : BetaJob

Job Details

Location : Nationwide

Job Description

  • We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs.
  • You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.
  • Responsibilities

  • Assisting and advising customers who may be choosing from a variety of travel options.
  • Making reservations for customers based on their various requirements and budgetary allowances.
  • Checking the availability of accommodation or transportation on the customers' desired travel dates.
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest.
  • Processing payments and sending confirmation details to customers.
  • Sorting out any issues that may arise with bookings or reservations.
  • Selling and promoting reservation services.
  • Answering any questions customers might have about the reservation process.
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats / accommodations.
  • Providing support to customers who may need to amend or cancel a reservation.
  • Requirements

  • High school diploma.
  • Experience working in sales or public relations, preferably in the hospitality or travel industries.
  • Customer-service experience.
  • Excellent written and verbal communication skills.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Proficient in Microsoft Office Suite.
  • Data entry experience.
  • Flexible working hours.
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