Address : Lagos
About Tacpact Global Resources’s Job offer
Job title : Customer Service Executive
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JOB DESCRIPTION :
A customer service executive is required to answer incoming calls from customers for various reasons-take orders, answer inquires, resolve complaints and provides information.
DUTIES AND RESPONSIBILITIES :
He / she must have a professional approach in answering calls and provide information about products.
Manage incoming calls and customer service inquires.
Identifying and accessing customer’s needs to achieve satisfaction.
Generating sales leads that develop into new customers.
He / she must have an excellent communication skill, good listening and problem solving skills, good interpersonal skills and must possess the ability to handle pressure.
Applicant have a minimum qualification of HND / BSC in any related field.