Front Office Personnel - Nail Arcade
Nail Arcade
Lagos
7h ago
source : BetaJob

Job Brief

  • We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.
  • Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions.
  • To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

  • Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
  • Responsibilities

  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Manage our call center
  • Maintain a tidy reception area
  • Order business cards, brochures and stationery as needed
  • Requirements

  • Bachelor's Degree with 1-2 years work experience
  • Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
  • Hands-on experience with office equipment, like printers and POS systems
  • Familiarity with processing transactions
  • Excellent communication abilities (verbal, phone and email) with a customer service attitude
  • Solid organization and record-keeping skills
  • An ability to remain calm under stressful circumstances
  • Salary

    NGN40,000 - 50,000 / Month

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