Customer Service Executive - Kuddy Cosmetics
Kuddy Cosmetics
Lagos
4d ago
source : BetaJob

Job Descriptions

  • Act as a liaison for the company by managing all interactions to customers via all social media platforms.
  • Respond to customer enquiries and complaints in a timely and professional manner.
  • Keep records of all customer interactions, transactions and complaints.
  • Manage incoming and outgoing calls.
  • Perform telemarketing job function by making cold calls to customers to further promote sales and provide after sales service support to customers
  • Handle and track all online retail orders via social media platforms and send direct links of products to customers on the kuddy website as needed
  • Send tracking numbers to customers where necessary
  • Ensure order to delivery time of products is time-bound at all times
  • Maintain and update the online customer list on a monthly basis
  • Generate sales leads that develop into new customers via social media.
  • Educational Qualification Requirements

  • B.Sc. in English, Mass Communication or any other relevant Social Sciences
  • 1-3 years prior experience in a customer service role
  • Candidates residing within festac, amuwo are highly preffered.
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