Purpose of the Job
To improve on the SLAs with customers by reducing the MTTR which also translates to improve service to customers.
Expected Key Results
Corporate / FOS Incident Management
Back Office Support
Project Implementation Management
Educational Qualifications & Functional Skills : Minimum 2.2 / Upper Credit Bachelor's Degree in Computer Engineering, Electrical Electronics or any IT related degree Customer centric and stakeholders’ management Good LAN / WAN network design and implementation skills.
Ability to solve complex problems in the shortest available time using honed analytical skills. Good interpersonal skills with customers, vendors and members of team.
Ability to use network monitoring / optimization devices (software / hardware) to proffer solutions to network related problem and optimize network performance where necessary.
Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
Work Experience : At least 2 years in telecommunications industry.
Other Requirements : Customer Focus Tech savvy Action orientation Drive results Cultivate Innovation Ability to optimize work processes Resilience Self Development Nimble Learning