Senior Operations Associate
CARS45 Limited
Lagos
10d ago
source : myJobmag
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  • CARS45 Limited - We are Nigeria's largest car buying service with the goal of helping hundreds of customers to sell their , cheaply and with unhindered access to independent relevant information required for decision making.

    We now have inspection centres at strategic locations to make it easy for our dear customers to sell their cars.

    Job Summary

    A Senior Operations Associate is a mid-level managerial role. The individual will oversee the end-to-end operations of the entire Carsbazr framework.

    In the absence of the Head, Retail & Storage, the Senior Operations Associate takes the helm of affairs and will be a pivotal member of the Retail & Storage unit.

    He / she is responsible for smooth operations across the Carsbazr eco-system; storage locations, admin officers, vendors, analytics, planning, project execution etc.

    The Senior Operations Associate would report directly to Head of Retail and Storage as well as interface with various stakeholders within the business.

    Essential Job Functions

    Oversee the entire Retail & Storage Team operations.Understudy the Retail & Storage Head to understand the intricacies of day-

    to-day operations.Manage the entire Carsbazr team in the absence of the Head, Retail & Storage.Supervise all admin related requests for the storage team margin approvals, supplies requests, extra requests etc.

  • Review, validate cost forecast / budgets + design control mechanisms for each storage location.Ensure the Retail & Storage delivers on core KPIsSupervise all Retail and Storage Teams;
  • Lot Managers, Logistics, Admin, Repairs team etc.Brainstorm and recommend optimal efficiency strategies for Carsbazr team.

    Interface with vendors on project execution to deliver excellence.Maintain real-time view on performance numbers across the business and optimize as needed.

    Lead the Retail & Storage team to deliver exceptional world class retail experience.Evaluate cost impact on profitability for the unit.

    Objectively contribute towards building a world-class retail experience across our locationsProvide daily / weekly report to Head of Retail and Storage on assigned tasks.

    Flag poor compliance to updates on the enterprise solution.All other assigned tasks as required by the unit head

    Competency Profile

    Educational Requirement :

    Experience :

    Minimum 1-3 years of relevant work experience. (Supply Chain, Operations, Sales experience, Quality Control will be an edge)

    Technical Requirements :

    Proficiency in Microsoft Office ToolsConversant with the Google Suite (Docs and Sheets)

    Knowledge :

    Proven ability to lead a business unit.Good knowledge and experience in Sales.Decent knowledge on self-directed projectsStrong numerical ability

    Skills Required :

    Forward thinking and dynamicPersuasive and influencing.Task ownership and proactive.Ability to multitask and deliver with minimal supervisionResilient and productive under pressureAbility to present and communicate information clearly.

    Entrepreneurial and commercial thinking.Must be target driven, delivering results and meeting expectation.Has a strong sense of initiative and personal leadership.

    Comfortable with ambiguity and unpredictable work hours.Ability to negotiate and close negotiations with customers.Ability to work in a fast-paced environment.

    Job Summary

    An Asset Officer is responsible for minimum 30 vehicles within a storage location. Asset Officers oversee the entire process of auto-

    retailing from merchandising to sales; vehicle display standardization, vehicle physical condition (good glass, good tyre, clean wash), vehicle sales and negotiation (tasks are not limited to this).

    An Asset Officer functions also functions as a business development associate within their location contributing towards sales strategies, marketing drives and concept to improve overall performance of the location.

    He / she would report directly to the Lot Manager of the Location and indirectly to the Head of Retail and Storage as well as interface with various stakeholders within the business.

    Essential Job Functions

    Drive vehicle sales within a storage location.Offer exceptional service experience to Carsbazr customers (Dealers, Merchants and End-

    users)Ensure vehicles meet the Carsbazr display standard (External Stickers, Internal Stickers, Vehicle Grade, Vehicle Price, Inspection Report and Documentation Check List)Handle the daily morning drill exercise for vehicles allocated check fluid levels (water / oil), start and run engines, raise repair request for not starting cars.

    Responsible for planning and execution to meet core KPI targetsEnsure adequate precautionary measures are taken to avoid operational hazards within a storage location.

    Provide daily / weekly report to Lot Manager on assigned tasks.Ensure all data reports are effectively updated vehicle receipt and release, internal transits and all compulsory updates on the enterprise solution.

    Ensure all incidences within a storage location is effectively reported to the unit head.All other assigned tasks as required by the unit head

    Experience :

    Previous work experience will be an edge.

    Technical Requirements :

    Proficiency in Microsoft Office Tools

    Knowledge :

    Good knowledge and experience in Sales.Decent knowledge on self-directed projectsStrong numerical ability

    Skills Required :

    Persuasive and influencing.Task ownership and proactive.Ability to multitask and deliver with minimal supervisionResilient and productive under pressureAbility to present and communicate information clearly.

    Entrepreneurial and commercial thinking.Must be target driven, delivering results and meeting expectation.Has a strong sense of initiative and personal leadership.

    Comfortable with ambiguity and unpredictable work hours.Ability to negotiate and close negotiations with customers.Ability to work in a fast-

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  • Job Summary

    The successful candidate will manage the daily operations of the center, coordinating resources and growing sales for in the assigned center.

  • He or she is primarily responsible for converting prospective customers to paid customers.He or she will co-ordinate and serve as a main point of contact for all matters related to the Center;
  • ensuring all customers are treated fairly and given excellent customer service.

    Essential Job Functions

    Manage inspection center assignedManage customers’ expectations and grow profitable relationships in assigned centersCreate a network base for sales and generate leadsGrow and develop sales in assigned centerMaintain end to end relationship with customersResponsible for the process of procurement of cars from customers at the center.

    This will be a role based in one of our centers in Lagos, where you will close auto sales with customers directly.

    Technical Requirements :

    Proficiency in Microsoft Office ToolsGeneral knowledge about carsMust be presentableAbility to negotiate and close salesMust be able to give excellent Customer ServiceAbility to multitaskMust be target driven (Job is target based)Excellent Communication & Writing SkillsAbility to work in a fast-paced environment

    Skills Required :

    Ability to win customers and close salesDeciding and initiating actionSelf- starterAbility to present and communicate information clearlySuperior customer experiencePersuasive and influencingAbility to apply expertise and technologyEntrepreneurial and commercial thinkingCreating and innovatingRelating and networkingTask ownershipDelivering results and meeting customer expectation

    Experience :

    1 to 2 years experience in sales or technical sales with excellent customer serviceSound knowledge of closing sales and winning customersExcellent knowledge about cars and its various models

    Job Summary

    The Facilities & Admin Officer will coordinate all building and asset maintenance for our inspection centers.He / she will be responsible for ensuring the facilities are in good conditions, up to code, and fully operational.

  • The Facilities & Admin Officer will also be responsible for managing contractors and working with third party vendors.He / she will visit various centers daily, identify snags and provide solutions;
  • as well as follow up on contractors / vendor to ensure timely and successful completion of assigned projects.

    Essential Job Functions

    Plan building maintenance and operational programsManage vendor contractsEnsure efficiency of all building systemsCoordinate site safety programsPrepare operating reportsMaintain a safe work environment for all employeesEnsure all processes and compliance programs are metManage facilities planning and space allocationPrepare cost estimates for moves and equipmentCoordinate compliance with maintenance checklistSchedule daily visit to Lagos centers to ensure adherence to maintenance standardEnsure all utility systems are inspected and in accordance with regulationsNegotiate bids and contracts for third party vendorsSupervise building security and maintenance servicesManage and supervise all facilities personnelOversee all building functionsCoordinate all maintenance issues and schedulesCoordinate payment of utility bills and other statutory obligationsLiaise with external contractors (LAWMA, PHCN, Water Corporation, etc.

    in the provision of utility services and prompt payment of services providedPrepare and submit weekly maintenance reports of visited centers to Facilities Manager

    Education

    First degree in Engineering, Facilities Management, Business Management or related field preferred. Certification in facilities management a plus.

    Experience

    Proven experience in Facilities Management5+ years’ work experience with up to 3 years in core Facilities & AdministrationVast experience in PPM monitoring and follow upExperience in SLA management and 3rd party vendor relationships.

    Experience in developing strategies and implementing vision

    Skills Required :

  • Able to multitask, prioritize, and manage time efficientlyGoal-oriented, organized team playerEncouraging to team and staff;
  • able to mentor and leadSelf-motivated and self-directedExperienced at following strict budgetsAccurate and precise attention to detailStrong written and verbal communication skillsAssists team members when needed to accomplish team goalsPrevious experience in maintenance supervision or related fieldIdeal candidate will have a positive attitude and be a problem-

    solverAbility to physically stand, bend, squat, and lift up to 25 to 30 poundsComputer skills; may include scheduling with Microsoft Office Suite or similar softwareStrict adherence to company philosophy / mission statement / sales goalsAbility to apply expertise and technologyEntrepreneurial and commercial17 thinkingCreating and innovatingRelating and networkingTask ownershipDelivering results and meeting customer expectation

    J ob Summary

    The Operations Associate is the back-bone of the retail & storage unit, a core arm of the Cars45 sister business, CarsBazr.

    He / she is responsible for all support services as needed to efficiently run a storage location.The Operations Associate manages back-

    end cost forecasts, handles efficient coordination of all logistics requirements, enforce budget utilization, regulate profit operations from storage locations and all other admin related tasks.

    He / she would objectively function as a catalyst to deliver a world-class retail experience , and would report directly to the Head, Retail and Storage as well as interface with various stakeholders within the business.

    Essential Job Functions

    Handles all admin related requests for the storage team margin approvals, supplies requests, extra requests etc.Prepares cost forecast, setup control mechanisms and budgets for each storage location.

    Handles all forecast for Retail & Storage cost lines.Manages the entire logistics framework; inter-yard movements, inter-

    state movements etc.Recommends optimal cost management strategies for deployment across business unit.Interfaces with vendors Repair Shops, Service providers to delivery excellent results on tasks.

    Liaise with central Admin / Facility team on task execution with optimal efficiency.Ensure real-time and adequate support for all storage locations.

    Interact and mediate with involved departments affecting quality of service delivered at all storage locations.Handle process improvement strategies and make recommendations based on feedback.

    Evaluate cost impact on profitability for the unit.Objectively contribute towards building a world-class retail experience across our locationsProvide daily / weekly report to Head of Retail and Storage on assigned tasks.

    Flag poor compliance to updates on the enterprise solution.All other assigned tasks as required by the unit head

    Technical Requirements :

    Proficiency in Microsoft Office ToolsConversant with the Google Suite (Docs and Sheets)

    Knowledge :

    Proven ability to lead a business unitGood knowledge and experience in SalesDecent knowledge on self-directed projectsStrong numerical ability

    Skills Required :

    Forward thinking and dynamicPersuasive and influencing.Task ownership and proactive.Ability to multitask and deliver with minimal supervisionResilient and productive under pressureAbility to present and communicate information clearly.

    Entrepreneurial and commercial thinking.Must be target driven, delivering results and meeting expectation.Has a strong sense of initiative and personal leadership.

    Comfortable with ambiguity and unpredictable work hours.Ability to negotiate and close negotiations with customers.Ability to work in a fast-paced environment.

    Experience :

    Minimum 1-3 years of relevant work experience. (Supply Chain, Operations, Sales experience, Quality Control will be an edge).

    Job Summary

    The Lot Manager(LM) is responsible for the entire strategic performance of a storage location. LM oversees the auto-retail strategies from location setup to P&L management.

    He / she would lead the Asset Officers, QC Personnel and any other staff within a storage location.They are charged with delivering world-

    class retail experience at their varied storage locations; customer interactions, vehicle merchandising, cost and budgets, profit analysis, inventory composition etc.

  • Lot Manager ensure that the core key performance indicators for each storage location is meet and exceeded; Sales targets, margin, merchandising;
  • vehicle display standardization, vehicle physical condition (good glass, good tyre, clean wash), foot traffic, CVR and negotiation (tasks are not limited to this).

    A LM wears multiple hats on the job; drives marketing initiatives, repairs manager, business development manager and performance improvement officer.

    He / she would report directly to Head of Retail and Storage as well as interface with various stakeholders within the business.

    Essential Job Functions

    Solely responsible for all processes within a storage location.Lead and drive optimal performance of any storage location assigned.

    Ensures that the location offers exceptional service experience to Carsbazr customers (Dealers, Merchants and End-users)Ensure vehicles meet the Carsbazr display standard (External Stickers, Internal Stickers, Vehicle Grade, Vehicle Price, Inspection Report and Documentation Check List)Coordinate and manages the daily morning drill exercise for his / her location.

    Manages fund disbursement and allocation of the locations budget.Efficiently resolve issues that arise from the location and escalate when necessary.

    Oversee and verify repair request and task completion for escalated cars.Responsible for planning and execution to meet core KPI targetsEnsure adequate precautionary measures are taken to avoid operational hazards within a storage location.

    Deploy business development strategies to ensure profitable operations of the storage location.Building a world-class retail location in service delivery.

    Provide daily / weekly report to Head of Retail and Storage on assigned tasks.Ensure all data reports are effectively updated vehicle receipt and release, internal transits and all compulsory updates on the enterprise solution.

    Ensure all incidences within a storage location is effectively reported to the unit head.All other assigned tasks as required by the unit head

    Competency Profile

    Educational Requirement :

    Experience :

    Minimum 2-3 years of relevant work experience. (Supply Chain, Operations, Sales experience will be an edge)

    Technical Requirements :

    Proficiency in Microsoft Office ToolsConversant with the Google Suite (Docs and Sheets)

    Knowledge :

    Proven ability to lead a business unit.Good knowledge and experience in SalesDecent knowledge on self-directed projectsStrong numerical ability

    Skills Required :

    Persuasive and influencing.Task ownership and proactive.Ability to multitask and deliver with minimal supervisionResilient and productive under pressureAbility to present and communicate information clearly.

    Entrepreneurial and commercial thinking.Must be target driven, delivering results and meeting expectation.Has a strong sense of initiative and personal leadership.

    Comfortable with ambiguity and unpredictable work hours.Ability to negotiate and close negotiations with customers.Ability to work in a fast-paced environment.

    Job Summary

    The Service Operations Associate is responsible for standardization and uniformity across all storage locations. He / she would enforce, maintain and ensure that a location is delivering the agreed quality of service time management, aesthetics and service delivery of the Carsbazr chain of storage locations.

  • The Service Operations Associate objectively measures and drives the sole intent of the unit delivering world-class retail experience at the varied storage locations;
  • location standard operations process adherence, resumption, customer interactions, vehicle merchandising, inventory management etc.

    He / she would report directly to Head of Retail and Storage as well as interface with various stakeholders within the business.

    Essential Job Functions

    Enforce adherence to standard operations processes; resumption, stand-up meetings, drills, vehicle condition etc.Enforce, maintain and manage the quality service level across all storage locations.

    Interact and mediate with involved departments affecting quality of service delivered at all storage locations.Train and review weekly with Lot Managers, Asset Officer on service quality areas losing value.

    Conduct, analyze and prepare Dealer / End-User survey initiatives for improving service quality.Quick to spot out trends, deviations and recommend solutions.

    Objectively report service quality breaches across all storage locations.Effectively contribute to building a world-class retail experience across our locationsProvide daily / weekly report to Head of Retail and Storage on assigned tasks.

    Ensure all data reports are effectively updated vehicle receipt and release, internal transits and all compulsory updates on the enterprise solution.

    All other assigned tasks as required by the unit head

    Minimum : Experience :

    Experience :

    Minimum 1-3 years of relevant work experience. (Supply Chain, Operations, Sales experience, Quality Control will be an edge).

    Technical Requirements :

    Proficiency in Microsoft Office ToolsConversant with the Google Suite (Docs and Sheets)

    Knowledge :

    Proven ability to work in teams and manage own tasks.Good knowledge and experience in Sales.Decent knowledge on self-directed projectsStrong numerical ability

    Skills Required :

    Persuasive and influencing.Task ownership and proactive.Ability to multitask and deliver with minimal supervisionResilient and productive under pressureAbility to present and communicate information clearly.

    Entrepreneurial and commercial thinking.Must be target driven, delivering results and meeting expectation.Has a strong sense of initiative and personal leadership.

    Comfortable with ambiguity and unpredictable work hours.Ability to negotiate and close negotiations with customers.Ability to work in a fast-paced environment.

    Method of Application

    Applicants should send their CV to : using the job title as the subject head.

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