Paelyt's job vacancy, Career and Recruitment
Job title : Loan Operations Associate jobs in Lagos Job Location : Lagos Deadline : August 15, 2022
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Job Summary
We are looking to recruit an Operations Associate who will contribute to the development of our business.
The Operations Associate will be responsible for providing overall support to the functions within the Operations function.
Job Responsibilities
Major job purposes will also include :
Process all related transactions which include documentation of transaction details and preparation of relevant reports
Ensure rates and other details used in transactions are free from error
Prioritize transactions in view of their time sensitivity and ensure timely closure of transactions
Operations :
Escalate all delays and track transactions to ensure efficiency in transaction processing
Prepare all reports using the designated reporting format
Ensure all reports are prepared in a timely manner and presented to management
Ensure accuracy of all transaction details
Ensure all activities are in line with the overall company strategy
Credit Application and Documentation :
Ensure completion of Know Your Customer / Customer Due Diligence (KYC / CDD) and other product requirements before processing
Process approved credit applications for disbursement
Prepare payment instructions and / or notification letters
Facilitate loan drawdown, redemption, cancellation, restructuring processing and / or booking of loans into the system
Review and validate borrowers' information and supporting documents required as part of credit application processes
Perform checks, validate documentation and verify authorisation for credit application and processing
Answer queries on credit processing status
Collaborate with various parties to ensure transfer and processing of documentation according to required procedures
Perform documentation check prior to loan disbursement
Propose methods to improve overall processes to improve efficiency
Loan Recovery :
Monitor and report status of credit recovery and collection for customer accounts being managed
Monitor borrowers' compliance with financial covenants and escalate irregular activities for further action
Support credit control actions including collections, write-offs, expenses and recovery
Generate routine statistics and activity reports to identify irregularities in a credit activity
Execute or direct execution of credit recovery and collection procedures
Client Management :
Process client documentation (sight original documents and collect copies).
Provide exceptional customer service at all times
Promptly identify and resolve all client management issues
Provide content for respective customer files
Maintain records of transactions and processing within customer accounts according to compliance requirements
Track, monitor and escalate all accounts and / or transactions with documentation deficiencies and exception
Analyse root causes of issues and provide inputs to continuously improve operations performance from a
productivity, customer and risk perspective
Communication and Reporting :
To liaise with Customer Experience, Product Management and Finance Functions
To report to the Head, Operations regularly on all operations at meetings and at other times. Issues raised / discussed must be reported
To provide such information to the Head, Operations as required in order to assess the performance of the business and achievement of the agreed strategy
General Business :
Ensure strict adherence to company policies and practices
Ensure that the Operations department is always presented to the highest possible standard
Ensure that all information is made available whenever requested
Identify and plan areas for personal development.
And Any other task assigned by your supervisor from time to time based on business priorities of the business.
Required Qualifications
Minimum of a First Degree or its equivalent in a relevant discipline
An Accounting or Finance related Degree is an added advantage.
2 - 4 years of relevant work experience.
Skills :
Strong proficiency in MS Office (Excel particularly) and general computer use
Strong understanding of loan management and monitoring techniques
Market research / Industry knowledge
Strong client-facing and communication skills (i.e., Active listening, understanding, speaking / writing)
Excellent report writing and presentation skills
Financial Management
Quality Assurance
In-depth knowledge of company products and services.
Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Lagos *Loan Operations Associate in Lagos 
