Loan Operations Associate
lagos, NG
5d ago
source : Mrjobsnaija

Paelyt's job vacancy, Career and Recruitment

Job title : Loan Operations Associate jobs in Lagos Job Location : Lagos Deadline : August 15, 2022

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  • Job Summary

  • We are looking to recruit an Operations Associate who will contribute to the development of our business.
  • The Operations Associate will be responsible for providing overall support to the functions within the Operations function.
  • Job Responsibilities

    Major job purposes will also include :

  • Process all related transactions which include documentation of transaction details and preparation of relevant reports
  • Ensure rates and other details used in transactions are free from error
  • Prioritize transactions in view of their time sensitivity and ensure timely closure of transactions
  • Operations :

  • Escalate all delays and track transactions to ensure efficiency in transaction processing
  • Prepare all reports using the designated reporting format
  • Ensure all reports are prepared in a timely manner and presented to management
  • Ensure accuracy of all transaction details
  • Ensure all activities are in line with the overall company strategy
  • Credit Application and Documentation :

  • Ensure completion of Know Your Customer / Customer Due Diligence (KYC / CDD) and other product requirements before processing
  • Process approved credit applications for disbursement
  • Prepare payment instructions and / or notification letters
  • Facilitate loan drawdown, redemption, cancellation, restructuring processing and / or booking of loans into the system
  • Review and validate borrowers' information and supporting documents required as part of credit application processes
  • Perform checks, validate documentation and verify authorisation for credit application and processing
  • Answer queries on credit processing status
  • Collaborate with various parties to ensure transfer and processing of documentation according to required procedures
  • Perform documentation check prior to loan disbursement
  • Propose methods to improve overall processes to improve efficiency
  • Loan Recovery :

  • Monitor and report status of credit recovery and collection for customer accounts being managed
  • Monitor borrowers' compliance with financial covenants and escalate irregular activities for further action
  • Support credit control actions including collections, write-offs, expenses and recovery
  • Generate routine statistics and activity reports to identify irregularities in a credit activity
  • Execute or direct execution of credit recovery and collection procedures
  • Client Management :

  • Process client documentation (sight original documents and collect copies).
  • Provide exceptional customer service at all times
  • Promptly identify and resolve all client management issues
  • Provide content for respective customer files
  • Maintain records of transactions and processing within customer accounts according to compliance requirements
  • Track, monitor and escalate all accounts and / or transactions with documentation deficiencies and exception
  • Analyse root causes of issues and provide inputs to continuously improve operations performance from a
  • productivity, customer and risk perspective
  • Communication and Reporting :

  • To liaise with Customer Experience, Product Management and Finance Functions
  • To report to the Head, Operations regularly on all operations at meetings and at other times. Issues raised / discussed must be reported
  • To provide such information to the Head, Operations as required in order to assess the performance of the business and achievement of the agreed strategy
  • General Business :

  • Ensure strict adherence to company policies and practices
  • Ensure that the Operations department is always presented to the highest possible standard
  • Ensure that all information is made available whenever requested
  • Identify and plan areas for personal development.
  • And Any other task assigned by your supervisor from time to time based on business priorities of the business.
  • Required Qualifications

  • Minimum of a First Degree or its equivalent in a relevant discipline
  • An Accounting or Finance related Degree is an added advantage.
  • 2 - 4 years of relevant work experience.
  • Skills :

  • Strong proficiency in MS Office (Excel particularly) and general computer use
  • Strong understanding of loan management and monitoring techniques
  • Market research / Industry knowledge
  • Strong client-facing and communication skills (i.e., Active listening, understanding, speaking / writing)
  • Excellent report writing and presentation skills
  • Financial Management
  • Quality Assurance
  • In-depth knowledge of company products and services.
  • Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Lagos *Loan Operations Associate in Lagos
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