Customer Support - PackaGo
PackaGo
Lagos
5d ago
source : BetaJob

Job Summary

We’re looking for a Customer Support Specialist who brings excellent communication and problem-solving skills and operates with a customer-first mentality.

In this role you’ll act as an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a great experience for our users.

This team operates 12 hours / 6 days per week.

Customer Support Specialists work a 6-day workweek schedule that may include nontraditional hours such as evenings, weekends, and holidays.

Responsibilities

What You’ll Be Doing :

Provide phone, email, and text-based support to PackaGo customers, partners, users, and other community members

Address all customer concerns politely, using active listening skills to understand and confirm the information

Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience

Proactively monitor in-progress deliveries and take corrective action when necessary

Manage non-standard delivery situations with professionalism, empathy, and urgency

Effectively use Zendesk and other internal tools to accurate log interactions and solve issues

Collaborate with team members from various PackaGo departments to ensure the seamless delivery experience

What You Bring :

Candidates should possess a B.Sc Degree with a minimum of 1 year experience.

A combination of sales, or customer service experience, optimally with a technology or logistics company

Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities

Able to quickly and efficiently problem solve and troubleshoot

Comfortable with a fast-paced environment and changing requirements

Proactive and able to comfortably navigate through uncertainty and ambiguity

Must have the ability to work a schedule comprised of non-standard shifts, including evenings and weekends

Prior CRM experience.

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