Tek Experts's job vacancy, Career and Recruitment
Job title : M365 Technical Support Engineer jobs in Lagos Job Location : Lagos Deadline : March 31, 2022
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Were seeking a customer-oriented Technical Support Engineer Level 2 to work on behalf of our client to resolve complex customer cases.
You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service.
This role is expected to take cases escalated by customers and / or Level 1 Support Engineers and should provide quick and accurate support.
A career in tech. Work with the biggest and best names in technology.
We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow.
We celebrate diversity in every way. In fact, its the reason weve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.
The M365 team supports online and cloud applications for M365 customers. As part of the M365 team, you will spend much of your time collaborating with your team to bring cases to resolution.
Some cases will be transferred to a higher tier of support. Support Engineers will work with peers, Tech Leads, Subject Matter Experts, and Technical Advisors from Microsoft.
However, you should also be able to work independently, learn the product and make troubleshooting decisions on your own.
This role will :
M365 is a good fit for you if :
In this role :