Address : Lagos
About Tacpact Global Resources’s Job offer
Job title : Call Center Officer
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JOB DESCRIPTION :
You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.
You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
DUTIES / RESPONSIBILITIES :
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources.
REQUIREMENTS / QUALIFICATIONS :
HND / BSc in any related field
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Route calls to appropriate resources