E-commerce Project Manager
Dragnet Nigeria
lagos, NG
8h ago
source : Mrjobsnaija

Dragnet Nigeria's job vacancy, Career and Recruitment

Job title : E-commerce Project Manager jobs in Lagos Job Location : Lagos Deadline : January 21, 2022

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  • Responsibilities

  • Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates
  • Work with direct reports to execute the accurate processing of e-commerce orders
  • Oversee inventory levels to ensure they meet customer demand
  • Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Store Manager to create and execute an action plan to capitalize on opportunities
  • Regularly communicate with Store Leader to discuss strengths, opportunities, and trends in business
  • Achieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
  • Ensure e-commerce team operates in accordance with company policies and procedures
  • Consistently create a positive customer experience with all e-commerce orders
  • Escalate more complex customer service issues to the Store Manager
  • Education and Experience

  • 3 to 5 years of experience in e-commerce operations
  • Skills Required :

  • Financial and Business Acumen : Evaluate financial and business indicators and translate data into actionable information to drive results
  • Service Focus : Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
  • Communication : Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
  • Process Management : Take a systematic approach in contributing to making the company Ûªs workflow more effective, efficient, and capable of adapting to an ever-changing environment
  • Drive Results : Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
  • Team Building : Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
  • Problem Solving & Decision Quality : Able to use rigorous logic and methods to solve problems with effective solutions.
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