Accountability Specialist at Catholic Relief Services CRS
Catholic Relief Services
Abuja, Capital Federal, ng
5d ago
source : Ecadoo

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through capacity building support and implementation The role will also prioritize the deployment and use of a new accountability software system for the CP and across projects Technical Assistance amp Program Guidance Provide technical assistance to ensure that accountability is integrated throughout the project cycle design implementation and M amp E across CP programming Be a champion and resource person for the accountability policies and procedures in the agency rsquo s newly developed MEAL policies and procedures Provide training and guidance for project staff on relevant accountability issues Share resources and information with staff on accountability Build capacity of staff to mainstream and develop accountability practices and mechanisms into programming applying principles as outlined by Sphere agency MEAL polices and other key guidelines Lead the roll out and testing of the accountability feedback tracking software Lead the training of CP and partner staff on use of the accountability feedback software as may be necessary Lead and support the development of communication materials for beneficiaries on CP and project feedback mechanisms Integrate principles of protection and fraud reporting into project and CP feedback mechanisms In conjunction with project teams develop a process to solicit feedback from key project stakeholders Design and provide feedback to the proposal development process on strengthening accountability measures Liaise with HQ Regional MEAL Team on strengthening accountability measures and CP framework Act as content expert on donor accountability requirements Develop and maintain dashboard analysis for reporting in complaint mechanism Incorporate where necessary cross cutting themes such as protection gender and disability in designing implementing and reporting accountability Accountability to Communities and Beneficiaries Be the primary point person for the CP hotline Develop standard talking point processes to manage various feedback scenarios ie if an individual would like to remain anonymous etc Support project staff to Assess how beneficiaries and communities would like to receive information about CRS and its projects and ensure that the required information is regularly shared Support project consultation with beneficiaries and communities on feedback mechanisms that are appropriate effective accessible and safe Ensure that beneficiaries and communities participate in a meaningful way at every stage of the program cycle from design to M amp E Monitor the effectiveness and relevance of the accountability mechanisms and practices put in place Support partner organizations in setting up accountability mechanisms as applicable Support the sub offices in managing receiving and acting on feedback through the identified CP mechanism Support the set up of feedback hotlines and helpdesks and provide training and monitoring to relevant staff on receiving logging and handling feedback and complaints Ensure that feedback is routinely recorded reviewed and acted upon in line with feedback mechanisms guidelines Compile monthly and Quarterly feedback reports for CP MT and ensure all complaints and major issues are followed up and addressed in a timely manner Generate timely reports on work planned and completed Ensure that feedback is integrated into regular program planning implementation M amp E and reporting Participate in internal and external meetings related to humanitarian accountability Conduct periodic field visit for establishing overseeing accountability systems in place and provide necessary support needed Design and Perform Accountability based assessments Provide orientation of staff to and align projects with donor focused or global humanitarian principles and guidelines as and when needed Minimum Qualifications Education Bachelor rsquo s Degree in Social Work Community Development or other relevant subject area Holders of post graduate certificates have an added advantage Experience Minimum of three 3 years rsquo experience working with NGOs or government agencies in planning and implementation of accountability programming in humanitarian or development programs Experience in participatory rural development and in developing community accountability in projects and programs Experience working with communities and CSOs at the grass roots level Capacity Building experience required Knowledge Knowledgeable in participatory and rural development processes Acceptance of cultural differences in a continuously changing environment Knowledge of principles and best practice in protection mainstreaming and community accountability in development and humanitarian work including HAP standard Strong understanding of referral processing to be used to strengthen staff awareness and understanding on agency policies of protection and fraud Good understanding of project planning reporting M amp E and participatory approaches Excellent understanding of local NGOs and government system with knowledge and appreciation of the vision and mission of CRS Skills Good communication and documentation skills Proven organizational skills and ability to manage multiple tasks simultaneously Strong verbal and written English skills Very good listening and facilitation skills ndash capable of facilitating group discussions with program participants communities local officials partners and all levels of staff Ability to appropriately manage sensitive situations and information Excellent interpersonal communication and influencing skills Calm demeanor to be able to solicit and receive varying types of feedback from stakeholders Proficient in the use of MS Office suite of programs Strong skills in mentoring and coaching peers Proficiency in multiple Nigerian languages and dialects a plus to be able to engage with stakeholders across CRS Nigeria rsquo s geographically expansive programming areas Must be able to respect the privacy sensitivity and confidentiality of the type of information individual may come across in this role Abilities Can work independently and proactively to identify issues involve appropriate stakeholders and facilitate and implement solutions Ease of use learning exploring and training colleagues on new software systems Quickly receive and process information to assess a rapidly evolving situation and ability to make timely decision Ability to make timely decisions consistent with the values of the organization and the established delivery plan Strong communication capability to build good inter personal relationship with staff partners and other key stakeholders Ability to mobilize people ndash to develop and maintain relationships with staff and communities to ensure their participation in CRS programs Non discriminatory and readiness to involve beneficiaries and communities from diverse backgrounds particularly the most marginalized groups acting in a respectful and culturally sensitive manner Can work in sensitive and high security environments Willing to travel extensively to different locations even on short notice Competencies for all CRS Staff Agency Wide Competencies These are rooted in the mission values and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results Serves with Integrity Models Stewardship Cultivates Constructive Relationships Promotes Learning MEAL Competencies Accountability Improving our accountability to a range of stakeholders through increased participation transparent communication responsive feedback mechanisms and adherence to internal quality standards and requirements Learning Promoting excellent knowledge management and collaborative learning processes at the project program and institutional levels generating robust evidence for project and programmatic learning that leads to action decision making and influence ICT for MEAL Applying knowledge on information and communication technologies ICT both hardware and software for opportune and accurate data collection database management conducting analyses and making information easily accessible Working Relationships External NGO and CSO partners Government partners Technical partners beneficiaries and community members Internal MEAL Coordinator Deputy Country Representative for Programs Human Resources Manager Head of Operations Program Managers MEAL Officers Supervisory No direct supervision The position will require a significant amount of coordination across CP projects

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