Nurse at Health+Solve Limited
Health+Solve Limited
Maiduguri
2d ago
source : BetaJob

Job Summary

  • Under the general supervision of the Front Desk Team Lead and / or the Branch Operations Manager and in collaboration with the Clinical personnel (where applicable), the job holder is responsible for attending to customers / patient inquiries and assist in the delivery of high quality care.
  • S / he will support smooth operational flow by efficiently performing various front desk and clinical duties as needed.
  • Main Duties and Responsibilities

    Non - Clinical / Front Desk / Indirect Patient Care :

  • Support Branch Front Desk Officers in performing normal reception duties, greeting and welcoming customers & patients promptly, warmly and professionally as they come into the Facility or Branch.
  • Quickly and efficiently address patient queries by relaying needed information to the patient, e.g. wait time, payment processes, test information, pre-investigation instructions etc.
  • in a pleasant & professional manner in order to enhance customer satisfaction and make them feel valued.

  • Provide professional-level support for patients by answering medical questions, providing clinical information within the limits of their training as applicable.
  • Assist patients to complete all necessary forms and documentation where required
  • Keeping patient appointments on schedule by reviewing service delivery compared to schedule, informing appropriate clinical staff of patients’ arrival or reminding them of patient build-up and service delays
  • Track and obtain customers / patients’ imagining and test results; may communicate, explain or provide additional information with regards to lab and imaging test results, either verbally or in writing as directed or required.
  • Provide information to potential and returning clients about current products and services of the Company
  • Help patients in distress by responding to emergencies.
  • Ensure the Front Desk and general reception area remains as neat and as presentable as possible at all times with all necessary forms and material readily available for use
  • Any other duties as assigned by the Branch Operations
  • Manager Clinical :

  • Liaise with Branch Clinical staff to enhance the efficient management & coordination of their daily needs and operational schedules, keep visits running on time, communicate delays to customers / patients and ensure exam rooms are properly supplied
  • May take and record patient vital signs (height, weight, blood pressure, pulse rate, temperature etc.)
  • May conduct, prepare patients and provide assistance with various investigations e.g. stress echocardiograms, colonoscopy and Sono-HSG.
  • Efficient conduct or execution of all other duties as assigned.
  • Education, Qualifications & Experience

    Education :

  • Must be a Registered Nurse with a valid professional licence Post Graduate Studies : N / A Previous Experience : Minimum of one (1) years’ post-qualification experience
  • Personal Attributes & Physical Demands :

  • Must have strong customer-orientation, with good communication and interpersonal skills
  • Friendly, patient and reliable with a high level of maturity, empathy and emotional intelligence
  • Must be familiar with office machines e.g. phones, computers, printers, scanners, copiers, etc.
  • Must be able to multi-task; capable of handling several issues at the same time to deliver results and meet desired deadlines
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